Job Information
City of Norfolk, Virginia Family Services Worker II in Norfolk, Virginia
Family Services Worker II
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Family Services Worker II
Salary
$56,900.48 - $95,328.16 Annually
Location
23510, VA
Job Type
Permanent Full-time
Job Number
13964
Department
Human Services
Division
Division of Social Services
Opening Date
04/06/2026
Closing Date
4/16/2026 11:59 PM Eastern
Description
Benefits
Questions
Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Department of Human Services (DHS) connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance. Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more.
The DHS is seeking a Family Services Worker II to conduct home studies, assess family needs, and provide protective and supportive services for children, older adults, and individuals with disabilities. This position investigates reports of abuse and neglect, provides case management for Child Protective Services (CPS) and Family Support, and develops service plans tailored to family and individual needs. Responsibilities include maintaining thorough documentation in accordance with local, state, and federal requirements.
Key duties include:
Investigate validated referrals of abuse and neglect, assessing ongoing safety and risk factors.
Manage a caseload to ensure timely interviews, documentation, and safe placement options when needed.
Collaborate with law enforcement and complete background checks as required.
Prepare affidavits, appear in court, and provide testimony for civil and criminal matters.
Research and identify appropriate placement options.
Ensure all documents are scanned and uploaded to the electronic case file.
Participate in a rotating schedule to respond to CPS hotline calls after hours.
Department Hiring Salary : $56,900- $65,294
Essential Functions
Essential functions include but are not limited to:
Investigates referrals of suspected child abuse/neglect.
Conducts field visits to schools, homes, hospitals, and various community settings.
Works in collaboration with law enforcement, licensing, and a variety of community partners to investigate/assess child abuse/neglect allegations.
Determines clients’ needs based on interviews and plans appropriate course of action.
Advises and arranges protection for clients faced with emotional, physical, and environmental stress.
Refers high and very high-risk families with a history of sexual abuse, chronic abuse/neglect, domestic violence for case management services,
Must have the ability to be part of a multi-disciplinary team believing that the best solutions come from the families themselves.
Takes part in family team meetings to assure family empowerment, family involvement and ownership in the service planning process working through to solutions.
Counsels’ clients to advise them of services available.
Formulates a variety of court documents,
Appears in court to advise, recommend, and testify concerning cases,
Requires knowledge of social work principals and ethics with particular attention to respect and appreciation for family competencies.
Must have good writing skills.
Maintains case files and prepares reports as required including OASIS and other local software programs.
Requires the ability to work collaboratively with community-based agencies, police department and health care providers and court personnel so that the team works as one in the best interest of the family’s needs and wants.
Provides crisis intervention when necessary.
Requires strong facilitation skills.
Education/Experience
Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
Two (2) years' experience in social services.
Minimum 1-year prior CPS experience preferred.
Additional Information & Requirements
Valid Driver's License may be required depending on assignment.
Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.
Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
Retirement
If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.
The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.
NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01
The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.
I understand and will answer the following supplemental questions completely and thoroughly.
02
Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?
Yes
No
03
Are you a current or previous City of Norfolk employee?
Yes - I am a current City of Norfolk Employee
Yes - I am a previous City of Norfolk Employee
No - I am not a previous or current City of Norfolk employee
04
If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
05
Please select the highest level of education you have completed.
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree or higher
06
Is your degree in a human services field or related field? (i.e. Psychology, Sociology, Social Work, Counseling, etc.)
Yes
No
07
How many years of experience do you have working in Child Protective Services?
No Experience
Less than 2 years' experience
2 - 3 years of experience
4-5 years of experience
6 or more years of experience
08
Please describe your philosophy regarding public child welfare practice.
09
Please identify three social work principals and how the principals guide your interaction with clients.
10
How many years of direct work experience do you have in assisting families in crisis?
No experience
Less than 2 years of experience
2-3 years of experience
4-5 years of experience
More than 6 years of experience
11
Do you have any investigative experience?
Yes
No
12
If you answered "Yes" to the previous question, please describe your investigatory experience? If you answered "No" then type "NA".
13
Please describe your experience working in a team environment.
14
In your own words, describe a family-centered approach to social work in public child welfare settings.
15
Do you have case management experience?
Yes
No
16
If you answered "Yes" to the previous question, then describe your case management experience. If you answered "No" then type "NA".
17
Do you have any professional conflict resolution/crisis intervention experience?
Yes
No
18
Do you have a valid driver's license?
Yes
No
19
Please provide the name, email address, and phone number of your current or most recent supervisor
20
Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
21
Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)
Yes
No
22
Please indicate your veteran status. (A copy of your long form DD-214 may be required)
I am not a Veteran
I am a Veteran
I am a Disabled Veteran
Required Question
Employer
City of Norfolk
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