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Purpose of Position:

Assist Care Coordinators in the assigned departments through scheduling, reception, record, maintenance and coordination with outpatient clinic and specialty clinic personnel in the management of patient care.

Uphold the organizations vision, mission, and corporate values. Demonstrate understanding of and compliance with organizations policies, procedures, code of conduct and work rules.

Essential Functions:

• Assist Care Coordinators, nursing staff and medical providers in maintaining a variety of files, lab order entry, radiology order entry, obtaining medical reports from other facilities and providers and coordinate patient appointments.
• Verify that records of patient treatment are complete, accurate and properly entered before forwarding to the Health Information Management Department.
• Under the direction of the care coordinators, assist with routine referrals in conjunction with NSHC and other providers, schedule diagnostic studies and help with travel and housing arrangements.
• Communicate with other departments, patients and family to coordinate care
• Maintain the database of clients requiring follow-up and assist with scheduling and communication with patient for the follow-up.
• Verify Medicaid enrollment for as required
• Perform other duties as assigned

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organizations values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride. Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Knowledge of office operation standards and practices
• Knowledge of privacy laws and regulations
• Knowledge of medical terminology and clinical systems
• Knowledge of data entry, EMR and clinical systems,
• Knowledge of NSHC culture and history

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered on a strong patient focus, efficient performance, and teamwork. All employees should have patient/customer service skills, interpersonal skills and good communication skills. All employees should have the ability to manage their time and organize their work to ensure efficient performance. In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly. Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below:

• Above average customer service and interpersonal skills
• Ability to prepare agendas and take minutes of high level meetings
• Specific abilities as identified by the manager

Minimum Requirements

Education

Degree

Program

High School Diploma or Equivalent