Job Information
R1 RCM Senior Staff Engineer - IT in Noida, India
Who we are:
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place to Work® Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
R1 RCM is a leading provider of revenue cycle services and physician advisory services to healthcare providers. We help transform and manage the commercial infrastructure of care organizations.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
About the role:
Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Change & Release Management professional to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career.
Change & Release Management position which includes effectively manage the end-to-end change lifecycle and scheduling, coordinating and the management of releases across the enterprise for multiple applications. This person will have the ability to understand and implement ITSM Service Transition strategies. Change & Release Management Sr Manager should look for ways to streamline and improve the Change & Release Management processes and SDLC interrelated process, while managing a global team to new heights of customer service, efficiency and effectiveness.
General Skill Set :
Technical Graduate (B.Tech/BE/MCA/BCA/MSc/BSc-Computer Science) or equivalent academic qualification.
4 - 6 years of experience in information systems operations environment in systems analysis or development
Knowledge of software development lifecycle (SDLC) process
Practical experience of ITIL practices and Service Transition (specifically Change & Release Management)
Advanced written and verbal communication skills are a must
General PC knowledge including Microsoft Office expert level knowledge of Excel, working Knowledge of Access
Demonstrate effective experience in working with Agile and Scrum teams
Demonstrate ability to coordinate cross-functional work teams toward task completion
Demonstrate effective leadership and analytical skills
Demonstrate active listening skills
Energetic and proactive with a "can-do" attitude
Flexible and adaptable; able to work in ambiguous situations
Must be a team player and able to work collaboratively with and through others
Experience of ITSM tool sets preferably Service Now
Certification in ITIL Foundations v4, preferred
Your day-to-day activities:
Assist in maintaining documentation of procedures, processes, and reports concerning change and release management
Identification of resources across company, departmental, geographical and responsibilities
Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
Manage relationships and coordinate work between different teams at different locations
Report Change & Release Management activities to all levels of management.
Metrics related to Change & Release Management for Continuous Process Improvement
Assist Sr. Mgr and Director with building the overall ITSM Roadmap for Service Transition process and procedures in regard to Change and Release
Responsible for the execution of the process controls, ensuring that staff comply with process and data standards
Interfaces with other processes and/or business functions to ensure they are able to leverage the benefits provided by the Change Management process
Manage and conduct the daily task responsible for Change and Release Management, by coordinators.
Change:
Effectively manage the end-to-end change lifecycle and identify process improvements where possible.
Conduct impact analyses, assess change readiness and identify key stakeholders
Day-to-day management of change requests
Identification and allocation of relevant change approvals
Support change management at the organizational level
Support the design, development, delivery and management of communications
Conducting & verifying post implementation reviews, investigating issues arising out of change implementation
Responsible for education of the Change Management process
Drive continuous improvements to the quality and efficiency of the change management process
Responsible for drafting of business-wide communications for outages
Involved in the implementation of the Asset Management process and recording of modifications in relationship to changes
Report Change Management activities to upper management.
Release:
Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
Manage relationships and coordinate work between different teams at different locations
Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
Produce and/or review Deployment and Implementation Plans
Weekly Release Reporting
Communicate release details and schedules to the Business as required
Negotiate, plan and manage all release activities
Work with release engineers to understand impacts of branches and code merges
Maintains the release schedule for all core services and ensure alignment across key partners and vendors.
Continually work towards making improvements in the release process
Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
Participate in Change meetings to discuss release scope and/or roadblocks
Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook (https://www.facebook.com/R1RCMIndia)
R1 is the leader in healthcare revenue management, helping providers achieve new levels of performance through smart orchestration. A pioneer in the industry, R1 created the first Healthcare Revenue Operating System: a modular, intelligent platform that integrates automation, AI, and human expertise to strengthen the entire revenue cycle. With more than 20 years of experience, R1 partners with 1,000 providers, including 95 of the top 100 U.S. health systems, and handles over 270 million payer transactions annually. This scale provides unmatched operational insight to help healthcare organizations unlock greater long-term value. To learn more, visit: https://www.r1rcm.com .