Job Information
Mariposa Community Health Center, Inc. Behavior Health Member Services Representative in Nogales, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7356920
MARIPOSA COMMUNITY HEALTH CENTER, INC.\ JOB DESCRIPTION
SITE: Mariposa Community Health Center\ JOB TITLE: Behavioral Health Member Services Representative\ REPORTS TO: Behavioral Health Operations Supervisor\ FLSA STATUS: Non-Exempt
POSITION SUMMARY:
Mariposa Community Health Center (MCHC) is a leading healthcare facility dedicated to providing comprehensive primary and behavioral health services to our community.
The Behavioral Health Member Services Representative (BH MSR) role is to ensure the seamless coordination of patient referrals and appointments. BH MSR will be responsible for processing, internal and external referrals and tasks, scheduling patient appointments, maintaining accurate records, routing patient concerns to a BH supervisor, revising insurance, and collecting payments while delivering exceptional customer service to patients and the integrated healthcare team.
OUR MISSION AND VALUES-Connecting with Compassion, Empowering Wellness
Each employee is expected to support and demonstrate Mariposa Community Health Centers Cultural Beliefs to help drive organizational success. This includes:
- Demonstrating excellent customer service by greeting patients and clients promptly with a smile
- Engaging with patients and clients genuinely in a caring manner
- Responding to requests for assistance from colleagues in a positive and helpful manner
- Complying with HIPPA regulations by maintaining workplace professionalism including refraining from inappropriate use of social media
Each employee is an integral member of the MCHC team and is expected to exhibit a high degree of personal integrity. Whether on or off duty, an employees conduct reflects on MCHC.
ESSENTIAL FUNCTIONS:
- Serves as the primary point of contact for patients, addressing inquiries and providing information about the referral and appointment process as well as always maintaining a professional and empathetic demeanor when interacting with patients and their families.
{=html} <!-- --> 2. Schedules patient appointments for behavioral health services considering patient preferences and provider availability as well as coordinating multiple schedules to optimize appointment efficiency and send appointment reminders to patients and confirm their attendance.
{=html} <!-- --> 3. Receives and reviews incoming behavioral health referrals from various sources. Verifies and ensures that all necessary information is included in the referral document and communicates with referring providers to clarify any missing or incomplete information.
{=html} <!-- --> 4. Maintains accurate electronic and paper records of referrals, appointments, and patient information. Ensures compliance with privacy and confidentiality regulations such as HIPAA.
{=html} <!-- --> 5. Collaborates closely with behavioral health providers, administrative, and other support staff to facilitate the referral and appointment process effortlessly and communicates any changes or issues related to appointments promptly.
{=html} <!-- --> 6. Assists in monitoring and improving the referral and scheduling process to enhance efficiency and patient satisfaction. Participates in ongoing training and professional development to stay updated on MCHC standards. Also, maintains accurate documentation in compliance with applicable Behavioral Health Requirements.
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SUPERVISION EXERCISED:
None
TYPICAL PHYSICAL REQUIREMENTS:
- Frequent mobility and/or sitting for extended periods.
- Requires manual dexterity to operate keyboard, calculator, photocopy machine and other related office equipment.
- Eyesight is correctable to 20/20 to read numbers, policies, and computer terminals.
- Hearing within normal range.
- High stress potential may require dealing with angry or upset individuals.
KNOWLEDGE, SKILLS, AND ABILITIES listed below are preferred:
- Fluency in English and Spanish, with the ability to read, write, and speak both languages
Knowledge of medical or behavioral health terminology, office procedures, coding, and insurance company requirements.
Ability to perform job duties with consistent calm demeanor regardless of internal or external events.
Strong interpersonal communication skills which allow for professional and positive relationships with coworkers, patients, and families.
Excellent communication skills, evidenced by a nonjudgmental approach, effective listening, and positive interactions.
Possesses analytical problem-solving skills.