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Tioga Downs Casino Resort Table Games Shift Manager in Nichols, New York

Table Games Shift Manager

Lead the action on the gaming floor! We’re hiring a Table Games Shift Manager who brings energy, leadership, and a passion for exceptional guest experiences.

We offer unique benefits like onsite Day Care, Tuition Reimbursement, and discounts at our Hotel, Restaurants, and Spa. We have 3 Medical Plans to choose from. 2 Vision Plans, 2 Dental Plans, Accident, Hospital, and Critical Illness are available, as well. STD, LTD, and Life Insurance policies are our gift to you as a FT Employee. 401k Plan, Paid Time Off, Sick Time, and Holiday Pay.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication.

  • Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations.

  • Ensures that team members clearly understand they are held accountable for their performance expectations.

  • Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained.

  • Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.

  • Recommends and implements change to improve overall employee and guest satisfaction.

  • Demonstrates excellent facilitator skills in resolving conflicts between different points of view.

  • Demonstrates leadership skills in determining a vision and aligns and inspires the team to achieve the vision.

  • Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.

    QUALIFICATION REQUIREMENTS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be proficient in Microsoft excel and word.

    EDUCATION and/or EXPERIENCE:

    Minimum 3 years as Pit Manager and 2 years as Assistant Shift Manager. Must have knowledge of all games and demonstrate skills to manage all games on a particular shift. Clear technical understanding of Table Games manuals, policies and procedures. High School Diploma or GED required.

    SUPERVISORY RESPONSIBILITIES:

    Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training associates, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints and resolving problems.

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the Associate is regularly required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The associate is also required to sit, climb and/or balance, stoop, kneel, crouch and crawl.

    Must be able to be physically mobile and have the ability to push, pull, carry and lift 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the Associate regularly works near moving mechanical parts.

    The noise level in the work environment is usually loud.

    Benefits Include:

  • Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)

  • Generous 401K plan - 100% Vested from the beginning!

  • Medical, Dental, Vision and Life Insurance available for Full-Time Employees

  • Paid Time Off, Sick Time and Holiday Pay

  • Tuition Reimbursement for eligible employees

  • Discounts available for Hotel, Restaurants, Spa Services, and more

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