Job Information
Health System Services Manager in Training – Retail General Manager in Niagara Falls, New York
The Opportunity
Do you display Empathy, Passion, Integrity, and Commitment? If YES, join us at HSS where we are passionate about healthcare and provide seamless services to our clients and colleagues.
The Manager in Training – Retail General Manager is a development role designed for high-potential, early-career professionals who want to grow into full Retail General Manager responsibility. This program combines hands-on retail experience, leadership development, and business ownership in a stand-alone, revenue-producing location.
It is an excellent opportunity for a recent graduate with retail experience who is ready to take their career to the next level, learn how to run a store from end to end, and ultimately build a retail business they can call their own.
What You’ll Do
You will learn to operate the retail store as a customer-centric, performance-driven business unit while working closely with senior leadership.
Key Responsibilities
Support daily operation of the retail store focused on revenue growth and exceptional customer experience.
Shadow and progressively manage customer experience-driven sales processes, including Order Online Pickup In Store (OPIS), curbside pickup, walk-in traffic, and scheduled appointments.
Assist in curating and maintaining a complete, modern stock of equipment and supply merchandise that aligns with customer needs and business goals.
Revenue & KPI Development
Learn to monitor and report on KPIs: foot traffic, conversion rate, average ticket, up caring rate, repeat customer rate, lead capture rate, Google reviews, and monthly revenue vs target.
Use performance data to identify trends, recommend improvements, and support action plans to meet or exceed sales and financial goals.
Sales Leadership & Customer Experience
Develop skills as an active floor seller, modeling effective retail selling behavior under the mentorship of senior management.
Execute a consistent sales process: greet promptly, assess needs, present tailored solutions, demonstrate products, recommend accessories, and close confidently.
Help champion a customer-first culture that reflects HSS’s core values and builds loyalty and repeat business.
Store Operations & Merchandising
Help maintain a clean, organized, inviting retail environment that supports solution-based shopping (e.g., comfort, mobility, sleep).
Learn inventory management fundamentals: stock monitoring, forecasting, replenishment, and strategies to reduce dead stock through promotions or bundles.
Support retail workflows including order entry and basic equipment troubleshooting in coordination with clinical teams.
Cross-Functional Coordination
Gain a comprehensive understanding of care coordination and how clinical and retail teams collaborate to deliver a seamless customer experience.
Support communication with physicians, hospitals, and referral sources regarding equipment orders and patient needs, as appropriate.
Team Leadership & Development
Participate in and help facilitate weekly training sessions on product knowledge, selling techniques, attach-rate best practices, and customer engagement.
Learn foundational people-leadership skills: coaching, feedback, and performance observation to prepare for future hiring and scheduling responsibilities.
Growth Mindset & Continuous Improvement
Treat the store as a pilot environment, documenting best practices and identifying improvements in merchandising, marketing, and customer engagement.
Present feedback and recommendations to store and senior leadership to support scaling the retail model to additional locations.
What We’re Looking For
Education & Experience
Bachelor’s degree in business, retail management, healthcare, or a related field strongly preferred (high school diploma required).
Previous retail and/or customer service experience strongly preferred; leadership experience (formal or informal) is a plus.
Familiarity with home medical equipment (HME) or durable medical equipment (DME) is preferred but not required; training provided.
Skills & Abilities
Strong customer service and communication skills with the ability to build rapport and trust quickly.
Demonstrated retail or customer-facing experience and a clear interest in developing leadership and business management capabilities.
Strong analytical, organizational, and time management skills; ability to learn and apply KPI-driven decision-making.
Ability to adapt to diverse teams and functions in a fast-paced, occasionally stressful environment.
Proficiency with Microsoft Office Suite and comfort learning POS systems and retail analytics tools.
Self-motivated, coachable, and eager to grow into a future Retail General Manager role.
What You Get – Benefits That Go Beyond the Basics:
Medical, Dental, and Vision insurance
401(k) with 3% company contribution after one year and 1,000 hours worked
Generous PTO, vacation time, and 9 paid holidays
Optional Short-Term Disability & Company-Paid Long-Term Disability
Free, confidential Employee Assistance Program
Exclusive Tuition Reimbursement Program with Niagara University
Opportunities to give back through community engagement programs
Compensation
$20.00 - $26.00, per hour dependent on experience
Opportunity to earn bonuses, based business growth
Location
Wheatfield, NY