Job Information
Park Aerospace Corp. Customer Service Representative in Newton, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13523837
Park Aerospace designs and manufactures advanced materials for aerospace, defense, and high-tech industries. We offer a stable environment, hands-on technical work, strong safety culture, and competitive benefits that support your long-term career growth.
Job Summary
As a Customer Service Representative, you\'ll be the main point of contact for customers and internal teams. This role involvesheavy email and data entry, requires strong attention to detail, and supports the full order lifecycle-from quoting to delivery.
What You\'ll Do
- Respond to customer inquiries by email and phone (high volume-up to 200 emails per day).
- Prepare and processmaterial quotes-about60%of the role-using Excel and written summaries.
- Review customer purchase orders and enter them accurately intoOracle 11i.
- Maintain customer files in compliance with AS9100 requirements.
- Use customer portals when needed to manage orders or approvals.
- Review contracts and coordinate with Engineering, Quality, and Legal for order approval and terms & conditions.
- Track and expedite customer orders and provide timely updates.
- Communicate customer issues, complaints, and changes in requirements to internal teams.
- Attend production/WIP meetings and complete follow-up actions.
- Perform export screenings and communicateITAR(InternationalTraffic inArmsRegulations) andEAR (ExportAdministrationRegulations) requirements as needed.
- Support other CSRs and complete additional administrative tasks.