OneMain Financial Jobs

Program Manager

Job Description:

Customer Services in Sage are on a transformation journey leading the way with key AI programmes and technologies to transform the experience for our partners, customers and colleagues. This role is essential to that journey.

The role is accountable for the successful leadership and delivery of complex, cross functional programmes that drive transformation, efficiency, and customer experience improvement across Customer Support Operations (CSO).

Operating within the CSO Portfolio and Execution framework, the role ensures alignment to CSO strategy, disciplined governance, effective risk and dependency management, and measurable business outcomes. The Programme Manager acts as a key bridge between CSO leadership, technology, product, and operational teams.

The programme manager will manage teams of multidisciplinary colleagues in a virtual and matrix environment to ensure programme delivery is executed to the highest standards and risks and issues are effectively identified, managed and mitigated. With a broad range of senior stakeholders, the programme manager must be able to communicate, challenge and influence at all levels, up to the most senior within the organisation.

Hybrid – 3 days in office (Newcastle or Winnersh)

Key Responsibilities:

Programme Management

• Own end to end delivery of one or more strategic CSO programs, spanning discovery, delivery, embedment, and benefits realisation.

• Translate CSO strategic objectives into coherent, executable program workstreams and roadmaps.

• Ensure delivery within agreed scope, timeline, quality, and budget, escalating proactively where required.

• Lead and coordinate Project Managers and workstream leads across multiple initiatives.

Governance & Portfolio Management

• Operate within the CSO Execution Playbook and Portfolio governance model.

• Prepare and present clear, concise program updates for CSO leadership forums, including risks, issues, dependencies, and decisions required.

• Own program level RAID, dependency mapping, and milestone tracking.

• Support intake, prioritisation, and capacity planning in partnership with the CSO Portfolio team.

Stakeholder & Change Leadership

• Build strong relationships across CSO, Technology, Product, Finance, and Change teams.

• Act as the primary point of accountability for senior stakeholders within the program.

• Ensure effective communication, engagement, and alignment across global and regional teams.

• Partner closely with Support Readiness and Change leads to ensure operational adoption and readiness.

Financial & Benefits Management

• Own program level financial tracking, forecasting, and reporting.

• Support business case development and investment decisions.

• Track benefits realisation post delivery, ensuring outcomes are measured and reported.

Continuous Improvement & Capability Uplift

• Identify opportunities to improve CSO delivery practices, tooling, and standards.

• Coach and mentor Project Managers, supporting maturity of delivery capability.

• Contribute to the evolution of CSO portfolio, governance, and delivery frameworks.

Your benefits:

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.

• 25 days of paid annual leave with the option to buy up to another 5 days

• 8 bank holiday days

• Paid 5 days yearly to volunteer through our Sage Foundation

• 50% income protection

• Holiday buy + sell

• Comprehensive health, dental, and vision coverage

• Work away scheme for up to 10 weeks a year

• Ongoing training and professional development

• Hybrid working

• Healthy Mind app membership

• Access to various helpful memberships for finances, health and wellbeing

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Function:

Customer Operations

Country:

United Kingdom

Office Location:

Newcastle

Work Place type:

Hybrid

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Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.

Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Equal Employment Opportunity (EEO)

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.