Job Information
Kelly Services Quality Assurance Supervisor in Newburyport, Massachusetts
Quality Assurance Supervisor
Location: Newburyport, MA
Company: Dessert Holdings
Direct Hire: Salary range 75K +
About Dessert Holdings:
Dessert Holdings is the leading premium dessert company in North America, crafting artisanal, scratch-made desserts at scale for retail and foodservice partners. Our family of brands includes The Original Cakerie, Lawler's Desserts, Atlanta Cheesecake Company, Steven Charles, Dianne's Fine Desserts, Kenny’s Great Pies, and Willamette Valley Pie Company.
Position Summary:
Dessert Holdings is seeking a Quality Assurance Supervisor to join our team in Newburyport, MA. In this role, you will oversee quality assurance activities on the production floor, ensuring products meet our high safety and quality standards. You will supervise and develop the QA team, coordinate internal and external audits, and partner closely with operations to drive continuous improvement.
What You’ll Do:
Supervise daily activities of QA Technicians
Train, coach, and provide technical support to the QA team
Ensure effective food safety and Quality Management Systems (SQF, HACCP, GMP)
Communicate with cross-functional teams on quality and production issues
Maintain lab inventory and coordinate equipment training
Organize operational paperwork and support company audits
Participate in hold, trace, and recall programs
Oversee product release and review customer complaints
Support initiatives to reduce foreign object contamination
Maintain a safe, clean, and positive work environment
What You’ll Bring:
Bachelor’s degree or equivalent experience in food manufacturing
At least 2 years of supervisory experience in Quality Assurance
Knowledge of SQF, HACCP, GMP, and food safety standards
Strong communication and Microsoft Office skills
Flexible schedule, including weekends as needed
Ability to work on your feet in a production environment and safely lift up to 30 pounds
Why Dessert Holdings?
Work with passionate teams in a growing company backed by Bain Capital
Opportunities for professional development and advancement
Make a direct impact on the safety and quality of products people love
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
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Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.