Job Information
Helen Newberry Joy Hospital Admitting Supervisor in Newberry, Michigan
Job Status: Full Time; Monday - Friday 8:00am - 4:30pm
Salary: Dependent on Experience
Benefits:
- Medical Insurance (multiple plans available)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Long Term Disability
- Retirement
- Generous Paid Time Off
Duties:
- Provide positive leadership oversight of the admitting department to ensure that staff are providing all patients with a satisfying registration experience at all times.
- Responsible for full spectrum of human resources and operational functions, including but not limited to recruitment, performance management, and training.
- Ensure that all staff have the resources to carry out their responsibilities, as well as educated in accordance with HIPPA, EMTALA and all governmental regulations, and that staff are assessed for the adequate competency expectations.
- Develop work schedules, changes in staffing roles and work assignments based on department needs. Revises schedule to ensure effective coverage at all times, including working within department due to staffing shortage.
- Monitor that procedures are followed to ensure accurate and complete demographic, insurance and authorization information and/or a Cash Quote is provided for all registered patients either prior to or at Time of Service.
- Be visible to staff, communicate with leadership team regularly and openly to discuss department needs, successes, and challenges.
- Skilled at de-escalation. Provide calm, compassionate, and respectful communication in difficult situations with both staff and patients; address complaints and/or concerns with professionalism and good judgement.