Job Information
Adecco US, Inc. Receptionist Patient Scheduler in Newark, New Jersey
A Receptionist/Patient Scheduler role is now available through Adecco Healthcare and Life Science. In this position, you will be responsible for serving a receptionist and scheduler for Ambulatory Care Services, Central Access Department including scheduling, confirming, maintaining and monitoring patient appointments, receptionist activities and other general duties.
Location: Newark ,NJ
Job duration: Minimum 6-month+ temp/contract role
Shift: Monday-Friday 8:30am-5:00pm
Salary: $ 18.00-20.00/hr.
Essential Duties and Responsibilities:
Service provided is patient centered.
Acts as a receptionist answering a high volume of incoming and in-house calls for Ambulatory Care Services practices in a timely manner and in accordance with departmental policy; enters data into electronic scheduling system as applicable.
Responds to callers’ needs in a professional, service - oriented manner and maintains the highest level of customer satisfaction by seeking first call resolution.
Answers callers' questions, as well as obtaining full understanding of what information assistance is being requested, in order to triage request accurately or assign call to the appropriate designated individuals/ supervisor within the relevant department for resolution.
Exhibits urgent call management techniques and diplomacy while dealing with difficult situations.
Responds to caller's query/ problem in a detailed and accurate manner, within assigned level of authority and provides follow-up status of queries; notifies customer if there will be any delay in providing a final resolution for reported issues.
Schedules, reschedules, cancels, maintains, confirms and monitors appointments in accordance with departmental procedures and criteria of the practice.
Conducts appointment confirmation reminder telephone call.
Demonstrates effective interpersonal skills and excellence in service.
Communicates information accurately and timely to internal and external customers, Access Supervisor, Administrative Coordinator, Practice Management or designee.
Works effectively as a member of the Access Team.
Assures all information is correct and organized as per practice standards.
Performs and completes general office duties as requested or assigned.
Job Requirements:
High school diploma/ GED or equivalent required.
One (1) year of clerical experience in a patient care environment preferred.
Basic computer knowledge is preferred.
Ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of the position. Bi-Lingual preferred.
Work Environment: Call center with heavy patient contact, moderate to noisy office environment
Why work for Adecco?
Weekly Pay
401(k) Plan
Skills Training
Excellent medical, dental, and vision benefits
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our benefit offerings provide employees with the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law, as well as Holiday pay upon meeting eligibility criteria. IMPORTANT: This job is being recruited for by Adecco’s Medical and Science division, not your local Adecco Branch Office.
Equal Opportunity Employer/Veterans/Disabled
Pay Details: $18.00 to $20.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.