Job Information
Crescent Hotels and Resorts Director of Housekeeping in Newark, New Jersey
Description
Position Overview:
The Director of Housekeeping will lead the housekeeping department to ensure exceptional cleanliness, orderliness, and overall guest satisfaction throughout the property. This leadership role requires a detail-oriented, proactive individual with excellent management skills to oversee daily operations and motivate a diverse team.
Key Responsibilities:
Manage and supervise all housekeeping operations including guest rooms, public areas, laundry services, and staff scheduling.
Maintain high standards of cleanliness and hygiene across the hotel in compliance with Hilton brand guidelines and health & safety regulations.
Recruit, train, and develop housekeeping team members to ensure exceptional service delivery.
Conduct regular inspections of rooms and public areas to ensure cleanliness and maintenance standards are met.
Monitor inventory and order housekeeping supplies and equipment within budget constraints.
Collaborate closely with other departments (front desk, maintenance, etc.) to ensure seamless guest experience.
Handle guest requests, concerns, and complaints professionally and promptly to maximize guest satisfaction.
Prepare and manage department budgets, payroll, and reports.
Implement and enforce hotel policies, safety protocols, and environmental sustainability initiatives.
Lead daily briefing and communicate effectively with staff to ensure smooth operations.
Qualifications:
Proven experience as an Executive Housekeeper or similar role in a full-service hotel, preferably within Hilton or other upscale brands.
Strong leadership and team management skills.
Excellent organizational and multitasking abilities.
Knowledge of housekeeping operations, cleaning products, and health & safety standards.
Outstanding communication and interpersonal skills.
Ability to work flexible hours, including weekends and holidays.
Proficiency in hotel management software is a plus.
High school diploma or equivalent; additional certification in hospitality or management is desirable.
Why Join Us?
Competitive salary and benefits package
Opportunity to work in a dynamic, guest-focused environment
Career growth and professional development opportunities within Hilton Hotels & Resorts
Employee discounts and wellness programs
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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