Job Information
TEKsystems Customer Service Representative - Hybrid in Newark, Delaware
Customer Care Specialist
Location: Swedesboro, NJ 08085 (Hybrid after training)
Pay Rate: $19–$20/hour (based on experience)
Start Date: June 1, 2026
About the Role
Seeking a Customer Care Specialist to join our compassionate and fast‑paced customer care team. In this role, you will support pet patients and their families by delivering empathetic, patient‑focused service across multiple communication channels. You’ll collaborate closely with pharmacy and fulfillment teams while navigating customer and prescriber profiles to ensure accuracy and satisfaction.
This position begins with six weeks of paid, on‑site training in Swedesboro, NJ. The role transitions to a hybrid schedule (3 days remote, 2 days on site).
Training & Schedule
Paid On‑Site Training (6 Weeks – Swedesboro, NJ):
Weeks 1–3: Monday–Friday, 8:00 AM–4:30 PM
Weeks 4–6: Monday–Friday, start times of 9:00 AM or 10:00 AM
Post‑Training Schedule:
Primary shift: 11:30 AM–8:00 PM (subject to shift bids)
Call center hours:
Monday–Friday: 8:00 AM–9:00 PM
Saturday: 9:00 AM–5:00 PM
Weekend rotation:
1 Saturday per month
Additional 1 Saturday per quarter
Hybrid Work Schedule (after training and permanent placement):
3 days remote
2 days on site in Swedesboro, NJ
Key Responsibilities
Deliver empathetic, patient‑focused customer service via phone, email, SMS, chat, and mail
Navigate customer and prescriber profiles across multiple systems with accuracy
Adapt quickly to a variety of customer scenarios and communication styles
Work independently while collaborating effectively with pharmacy and fulfillment teams
Maintain professionalism, attention to detail, and efficiency in a fast‑paced environment
Candidate Requirements
Customer service or call center experience preferred
Strong communication and problem‑solving skills
Ability to multitask and learn new systems quickly
Reliable attendance for on‑site training and hybrid schedule
Comfortable working evening shifts and rotating weekends
Job Type & Location
This is a Contract to Hire position based out of Newark, DE.
Pay and Benefits
The pay range for this position is $19.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Newark,DE.
Application Deadline
This position is anticipated to close on Apr 28, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.