Job Information
Robert Half Workplace Exp Associate in New York, New York
Description
We are looking for a Workplace Exp Associate to provide high-quality front desk and workplace support for an onsite team in New York. This contract position is ideal for someone who enjoys creating a welcoming office environment, coordinating day-to-day workplace services, and delivering responsive support to employees, guests, and vendors. The person in this role will help manage office operations, assist with events and amenities, and contribute to a safe, organized, and efficient experience across the site.
Responsibilities:
• Coordinate front desk and workplace services to ensure employees and visitors receive prompt, attentive assistance throughout the day.
• Support office events and amenity-related activities, including scheduling arrangements and helping maintain accurate customer and event details.
• Arrange business and dining reservations or other requested services while confirming plans and responding to changes efficiently.
• Review and authorize janitorial or maintenance requests as needed, and work with vendors or onsite staff to resolve service-related issues.
• Address questions, concerns, and complaints from employees, guests, and coworkers with a customer-focused approach and practical solutions.
• Assist with administrative and team support activities such as managing office supplies, coordinating meetings, and monitoring shared equipment.
• Verify that client-facing and customized materials align with established brand standards before distribution or use.
• Follow site-specific security and emergency procedures, escalate concerns to leadership, and help promote a safe environment for everyone in the building.
• Deliver orientation sessions and coaching for new team members, including preparing presentations and speaking confidently to groups of different sizes.
• Analyze workplace issues and operational data, recommend process improvements, and communicate complex information clearly to support team efficiency.
Requirements • At least 2 years of experience in front desk support, concierge services, hospitality, or a similar customer-facing environment.
• Bachelor’s degree preferred; equivalent combinations of education and relevant experience will also be considered.
• Strong customer service skills with the ability to build rapport quickly and respond calmly with close attention to detail.
• Excellent verbal and written communication skills with close attention to detail and accuracy.
• Ability to understand instructions, exercise sound judgment, and work independently with limited supervision.
• Flexibility to support an onsite Monday through Friday schedule and adapt to changing workplace needs.
• Comfortable with a physically active role that may require extended standing, walking, and light lifting or movement throughout the office.
• Must be authorized to work in the United States and be eligible to work in the U.S. without current or future visa requirements. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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