Job Information
Project Renewal, Inc. Workforce Development Performance Analyst in New York, New York
Title: Workforce Development Performance Analyst
Program: Program Evaluation and Quality Assurance (PEQA)
Salary: $75,000
Program Description:
The Program Evaluation and Quality Assurance (PEQA) Department designs, implements, and manages the organization’s systems of performance measurement, quality assurance, and continuous improvement. PEQA strengthens the agency’s ability to achieve its mission by developing and facilitating processes that measurably improve the quality, efficiency, and impact of our workforce development programs and operations. The department supports leadership in managing toward high performance and data‑informed decision‑making.
Overall Responsibilities:
Under the general direction of the Director of Performance Measurement & Monitoring in close collaboration with workforce development leadership, the Workforce Development Performance Analyst supports workforce development programs by developing systems, tools, and insights that enhance program effectiveness and drive continuous quality improvement. The analyst collaborates closely with program leadership, frontline staff, and the PEQA team to ensure accurate performance measurement, strong data integrity, and actionable reporting that supports strategic and operational decision‑making.
Essential Duties and Responsibilities:
The essential duties of the Workforce Development Performance Analyst include, but are not limited to, the following activities:
Support analytical and quantitative needs across workforce development programs, including metric development, performance tracking, and evaluation of program effectiveness.
Develop and refine key performance indicators related to job placement, retention, training completion, employer engagement, and participant demographics.
Analyze participant outcomes and program trends to identify opportunities for improvement and inform strategic planning.
Design and develop interactive dashboards and recurring monitoring reports in Power BI.
Create data models and queries to support reporting needs such as participant progress, employer engagement, and contract compliance.
Serve as a Salesforce subject‑matter expert, supporting data structure, workflows, reporting, and dashboard creation.
Collaborate with program and PEQA teams to optimize configurations, ensure data integrity, and improve user experience.
Build and automate Salesforce reports and dashboards for real‑time performance monitoring.
Conduct data integrity reviews and support staff in strengthening data collection practices and workflow efficiency.
Aggregate and analyze participant and employer feedback to identify service quality improvement opportunities.
Build staff capacity and understanding around data literacy, Salesforce usage, performance measurement, and evaluation practices.
Perform additional responsibilities as assigned to support PEQA and organizational goals.
Qualifications:
Master’s degree in a related field preferred, or Bachelor’s degree with a minimum of three years’ experience in workforce development, human services, program evaluation, or related fields.
Strong analytical skills with the ability to organize, analyze, and interpret quantitative data with accuracy and attention to detail.
Experience with Salesforce required, including reporting, data management, and workflow optimization.
Experience with data visualization tools required (Power BI strongly preferred).
Knowledge of relational databases, data modeling, and information design.
Excellent communication skills, with the ability to translate complex data concepts into clear, non‑technical language.
Exceptional attention to detail and strong organizational skills.
Experience with SQL or Python preferred.
Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender (see separately issued Gender Discrimination policy for more detail), physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.
Job Details
Pay Type Salary
Employment Indicator Regular
Education Level Bachelor’s Degree
Travel Required No
Hiring Max Rate 75,000 USD