Job Information
JPMorgan Chase Wires General Manager, Executive Director in New York, New York
As an Executive Director, General Manager in Chase's Wires, International, and Blockchain Payments product, you will own the strategy and operational performance for one of Chase's most critical and complex payment rails. You will lead across strategy and planning, operations strategy, issue management, and controls-partnering with executives and cross-functional leaders to drive outcomes that matter for customers, the business, and the broader financial system. In this role, you will operate with urgency, command executive-level communications, and translate competitive, regulatory, and customer insights into a clear roadmap and measurable results.
Job Responsibilities
Own the wire strategy, multi-year roadmap, and OKRs/KPIs across customer experience, resiliency, operational performance, risk, delivery, and financial outcomes aligned to business objectives and customer needs
Lead strategy and planning, supporting trade-off decisions with financial rigor, and partner with product development team to own the end-to-end wire product book of work across intake, prioritization, sequencing, and outcomes tracking
Define and drive the operations strategy for wires, aligning product direction with operational capabilities and servicing models, and establishing governance rhythms with key partners across product, operations, risk, legal, compliance, and others to drive decisions, delivery, and servicing performance
Lead Controls governance for the wire product, embedding risk and compliance rigor into product and operational changes-including change governance, monitoring, and escalation paths-while driving control uplift to reduce repeat incidents, complaints, and operational exceptions
Handle executive wire escalations and provide leadership for P1/P2 incident support, including rapid cross-stakeholder coordination, high-quality customer and executive communications, and structured post-incident action tracking to prevent recurrence
Maintain strong visibility and formal tracking of competitor performance and developments across FinTech and international payments competitors and translate insights into strategy, positioning, and roadmap
Own Voice of Customer reporting and action plans, using complaint trends, servicing signals, and root cause analysis to prioritize operational and process improvements, and ensure measurable remediation outcomes are tracked and delivered
Required qualifications, capabilities, and Skills
10+ years of product management or general management experience for a complex product or platform, with significant experience in payments, retail banking, or financial services
Domain expertise in wire transfers or retail payments across, processing, servicing, investigations, corrections, and operational workflows
Strong analytical capabilities with demonstrated ability to tie decisions to financial outcomes, P&L performance, and customer metrics
Proven ability to lead across strategy, execution, operations, issue management, and controls in a highly regulated environment, with demonstrated experience managing risk and compliance requirements across all workstreams
Demonstrated empathetic and result-driven leadership and of high-performing team across a broader books of work across topics, including developing and mentoring junior team members
Strong executive presence and communication skills, with proven experience producing and delivering senior-leadership materials including strategy narratives, product cabinet reviews, roadmap updates, performance dashboards, and investment proposals
Experience supporting executive escalations, with demonstrated ability to operate with urgency, lead structured remediation programs, and drive preventative action tracking
Exceptional verbal and written communication skills, with proven ability to build trusted cross-functional partnerships across business, technology, risk, compliance, legal, and operations at the most senior levels
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
New York,NY $180,500.00 - $285,000.00 / year