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Tech Operations II Representative- Network Printer SupportLocationUS-NY-New YorkCompanyCanon U.S.A., Inc.Requisition ID 33142Category Field ServicePosition Type Full-TimeWorkstyle Full-Time On SiteAbout the RoleTechnical Operations II RepresentativeSecond level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.Your Impact- Demonstrates higher level customer support capabilities through assignments.- Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.- Adept at core customer service skills.- Supports the department as needed on special projects.- Reduced level of oversight required by manager to compete tasks.Customer Service- Early experience employing customer service skills acquired through Canon training.- Demonstrates consistent respect to customers.- Contributes information to customer database.- Generates customer relationships appropriately.About You: The Skills & Expertise You BringPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.In accordance with applicable law, we are providing the anticipated base salary for this role: $20.54 - 28.20/hr.- HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience. - Associates degree or equivalent preferred.- Must have been a back-up for an install Lead.- Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience.Company OverviewAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -"Dress for Your Day" attire progr