Job Information
New York Life Insurance Company Senior Associate, Qualitative UX Researcher, Field Experiences in New York, New York
Location Designation: [[cust_rolelocationdesignation]]
Job Title: Qualitative UX Researcher, Field Experiences
New York Life provides a broad ecosystem of digital tools and platforms that enable our agents, advisors, and field managers to successfully operate and grow their businesses. These “Field Experiences” span CRM systems, reporting dashboards, marketing tools, task management platforms, and other essential solutions. As a Qualitative UX Researcher dedicated to Field Experiences, you will partner with Design and Product to drive user-centered decisions through rigorous research, ensuring our tools are intuitive, effective, and aligned to the real-world needs of our field force.
Key Responsibilities
Research Strategy and Execution
Develop comprehensive research plans aligned to product objectives and organizational priorities
Select and apply appropriate qualitative methodologies (e.g., in-depth interviews, usability testing, contextual inquiry, diary studies)
Coordinate participant recruitment in partnership with internal or external support
Develop research screeners, discussion guides, and session materials as needed
Conduct research sessions with professionalism and methodological rigor
Apply structured analytical approaches to identify patterns, themes, and key findings
Insight Development and Reporting
Synthesize qualitative data into clear, actionable insights and recommendations
Translate research findings into executive-ready presentations and documentation
Tailor communications to a range of audiences, from design and product teams to senior leadership
Connect user insights to measurable business and product impact
Cross-Functional Partnership
Establish and maintain strong working relationships with Designers, Product Managers, and other stakeholders
Partner with the Analytics teams to integrate qualitative insights with quantitative data, ensuring research findings are grounded in behavioral trends and performance metrics
Proactively identify and pitch research opportunities throughout the product development lifecycle
Advocate for user-centered decision-making across teams and throughout the design and development process
Contribution to Research Operations
Support research standards, documentation practices, and knowledge management
Contribute to shared tools, templates, and best practices within the UX research function
Proactively look for ways to improve the UXR practice overall
Experiment with generative AI tools within NYL guidelines to enhance productivity and improve velocity of research work
Qualifications
Education
- Bachelor’s degree in Human-Computer Interaction, Psychology, Communications, Design, or related field (or equivalent experience)
Experience
Minimum 3–5 years of professional experience conducting qualitative UX research
Demonstrated ability to independently plan and execute end-to-end research studies
Experience working with unmoderated research tools (e.g. UserTesting, Maze, Dscout) and design tools (e.g. Figma)
Strong moderation, interviewing, and facilitation skills
Experience synthesizing qualitative findings into structured, business-relevant insights
Proven ability to collaborate effectively in cross-functional, matrixed environments
Excellent written and verbal communication skills
A portfolio or work examples demonstrating end-to-end qualitative research experience, including methodology, synthesis, and impact on product or business decisions
Preferred Qualifications
Experience in complex, highly regulated, or enterprise environments (financial services, insurance, or B2B2C environments)
Experience conducting research on AI-enabled tools/products
Familiarity with mixed-method research approaches
Experience working within agile or iterative product development frameworks
Please include work examples or portfolio as a document or link with your resume when applying. If sharing a portfolio link, please include the password if applicable.
Pay Transparency
Salary Range: [[cust_salaryRangePosting]]
Overtime eligible: [[customString6]]
Discretionary bonus eligible: [[cust_merit]]
Sales bonus eligible: [[stockPackage]]
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit ourNYL Benefits Site (https://nylbenefits.com/) .
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.Click here (https://www.newyorklife.com/newsroom/featured-awards) to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation (http://www.newyorklife.com/foundation) . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit theCareers (https://www.newyorklife.com/about/careers/) page of www.NewYorkLife.com .
Visit ourLinkedIn (https://www.linkedin.com/company/newyorklife/mycompany/) to see how our employees and agents are leading the industry and impacting communities.
Visit ourNewsroom (https://www.newyorklife.com/newsroom) to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
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