Job Information
American Express Senior Analyst-Product Management in New York, New York
Senior Analyst-Product Management
New York, NY, United States(Hybrid)
Job Description
The US Consumer Services (USCS) group is responsible for growing our consumer business worldwide, strengthening our global leadership position in the premium and travel space, and delivering exceptional, differentiated customer experiences.
Within USCS’ Travel & Lifestyle (TLS) team, the Global Lounge Experiences team is a high impact group, responsible for the strategic definition and delivery of the Global Lounge Collection benefit to Amex’s global premium Card Members. The Global Lounge Collection benefit encompasses the Centurion Lounge network and access to network lounges through partnerships (i.e., Delta, Priority Pass).
The Centurion Lounge Product Management team is responsible for managing the customer experience and defining the ongoing strategy for the Centurion Lounge network. This team member will play a key role in owning two key parts of the team strategy and customer experience: access policies and the quality assurance program. He/she will be responsible for managing all access policies, including the ongoing management of our Lounge Guest Access Policy. In addition, he/she will own the Centurion Lounge Quality Assurance program, leveraging multiple sources to measure the resonance of the Centurion Lounge experience, and extract key highlights and opportunities to inform future product and operational innovation.
Responsibilities
Manage and run the end-to-end process of updating Centurion Lounge access policies and terms and conditions, coordinating cross-functionally with Operations, Legal, Compliance, Marketing, Digital, and Card Product to ensure clarity, consistency, and an optimal customer experience
Lead monthly CSAT (Card Member satisfaction) and visitation reporting for senior leadership, delivering actionable insights in partnership with Lounge Operations to identify opportunities that enhance the Card Member experience
Lead CSAT (Card Member satisfaction) and visitation reporting, own the CSAT survey and dashboard maintenance and improvement, and develop and roll out new analytical views of CSAT and waitlist performance to drive insights and inform Centurion Lounge strategy
Drive ongoing innovation of the Sidecar by The Centurion Lounge product strategy
Support Culinary Collective F&B strategy through reporting & analytics, go-to-market strategy in partnership with Operations Teams, and help with one-off project support as needed
Partner on ad hoc strategic projects with senior leadership to enhance and evolve the overall lounge product strategy
Qualifications
2-3 years of relevant experience preferred
Bachelor's required
Comfortable driving results from semi-structured guidelines
Intimate knowledge of Amex internal marketing systems including DAM, etc.
Solutions-oriented, strategic thinker with attention to detail
Strong cross-functional partner management skills
Strong verbal and written communications skills
Passion for and/or thorough understanding of the premium travel landscape and marketing
Ability to identify opportunities proactively and independently for improvement and drive results
Team player with a passion to create the best customer experience for our Card Members
Confidence, personal presence, and comfort interacting with all levels of the organization
Ability to stay calm under pressure and flexible amidst change
Ability to seamlessly juggle multiple projects and priorities
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Job Info
Job Identification 2500044
Job Category Marketing
Posting Date 04/21/2026, 07:32 PM
Apply Before 05/05/2026, 04:00 AM
Job Schedule Full time
Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid)
Salary Range $78000 - $124750 annually + bonus + benefits
Career Area Marketing