OneMain Financial Jobs

Overview Assesses eligibility of the Sales team's VNS Health Medicare referrals, processes and enter referrals into our referral management system(s), works as a VNS Health plan representative for NYMC to complete NYMC transfer calls, schedules internal nurse assessments and works with various departments to resolve any Medicaid-related issues. Works under general supervision. What We Provide * Referral bonus opportunities * Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays * Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability * Employer-matched 401k retirement saving program * Personal and financial wellness programs * Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program * Generous tuition reimbursement for qualifying degrees * Opportunities for professional growth and career advancement and CEU credits What You Will Do * Provides education to consumers on our Medicare plans' eligibility requirements. * Reviews and confirms potential enrollees eligibility; collaborates with New York Medicaid Choice (NYMC) in scheduling NYIA's (New York Independent Assessment), including follow up as needed to obtain NYIA scheduled dates and outcomes. * Promotes satisfactory enrollee relationships and responds to inquiries regarding eligibility and program related information. * Works with our internal and external customers to ensure referrals are processed and followed up on as needed. Collaborates with clients to resolve pre-enrollment issues. * Assigns referrals to VNS Health Sales agents in Salesforce for Medicare application/SOA follow-up. * Provides outreach to potential enrollees who are referred via various referral methods. Reviews their eligibility and transfers them to NYMC, if appropriate. Offers Medicaid assistance, as needed. * Works closely with VNS Health's Enrollment department to process daily submissions received internally for enrollment to NYMC and follows up appropriately when needed. * Collaborates internally to ensure consumers are enrolled effectively and required documents are loaded into the member record system. * Serves as a liaison between Sales, Clinical teams and other departments. * Receives and responds to inbound calls to ensure the consumer's needs are understood and addressed to create a positive customer experience. * Establishes effective customer-focused working relationships with members, physicians and providers of long term care services. * Participates in special projects and performs other duties as assigned. Qualifications Education: * Associate's Degree in Health, Human Services, other related discipline or the equivalent work experience requiredWork Experience: * Minimum two years' experience in customer service or business operations required * Minimum one year experience working in a Call Center setting required * Proficient interpersonal, organizational, strong attention to detail, analytical and writing skills required * Knowledge of Medicaid eligibility requirements required * Strong understanding or experience with Salesforce preferred * Proficiency with personal computers, including MS Excel, Word and Outlook required preferred * Minimum two years' experience in customer service or business operations required * Minimum one year experience working in a Call Center setting required * Proficient interpersonal, organizational, strong attention to detail, analytical and writing skills required * Knowledge of Medicaid eligibility requirements required * Strong understanding or experience with Salesforce preferred * Proficiency with personal computers, including MS Excel, Word and Outlook required preferred Pay Range USD $20.98 - USD $26.23 /Hr. About Us VNS Healthis one of the natio