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Marsh McLennan Inc. Oliver Wyman Director of Internal Communications, Americas in NEW YORK, New York

About Oliver Wyman At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world's leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. For more information, visitoliverwyman.com, or follow us onLinkedInandX. Job Overview: We are seeking a seasoned Director of Internal Communications to serve as a strategic advisor to senior leaders across the Americas region. This role is pivotal in shaping and executing colleague communications and engagement strategies that align with Oliver Wyman's business goals and culture. The ideal candidate will bring 15+ years of experience working closely with senior executives, with a proven ability to influence, communicate, and embed organizational values deeply across a complex and dynamic environment. This is a hybrid role that will require 3 days per week in the office. There is no option to be fully remote. Key Responsibilities Strategic internal communications and change management advisor to senior leaders across the Americas region. Responsible for shaping and executing colleague communications and engagement strategies in the Americas customized by audience that align with our business goals and culture. Responsibility breakdown: 80% time allocation to Americas Region 20% time allocation to Global Internal Communications initiatives Key responsibilities for Americas Region Internal Communications (80%) Develop and drive an internal comms strategy for the Americas region: Conduct an audit of current communications approaches including audience segmentation and channel strategy. Develop an integrated and updated communications plan, socialize with key leaders, and execute. Overtime, improve as needed. Craft leadership communications and guide engagement strategy across key Americas comms touchpoints including: ghost-writing, slide-writing, and/or key message development for Region leader(s) for key colleague touchpoints such as Town Halls, Partner Calls, all colleague in-person office sessions, internal social media, and other channels. Lead change management and crisis communications: Lead Americas-specific communication, change-management, and activation on global firm priorities such as AI adoption and embedding of firm's strategy and values. Collaborate with Marketing and Global Brand Center to help drive colleague engagement and education to embed the new Oliver Wyman brand identity, ensuring colleagues understand and embrace the refreshed brand positioning, voice, and visual identity. Advise leaders on crisis communication approaches, in collaboration with Oliver Wyman's global internal communications team and Marsh corporate internal communications team. Provide advisory support on internal comms strategies to broader leaders in the Americas Region: Work closely with the Culture Strategy and Colleague Engagement leader, practice leaders, function leaders, and other stakeholders to ensure integrated and aligned communication and colleague engagement efforts. Develop a toolkit of communication best practices to teach and guide Americas Practices leaders and their teams on their intra-practice communications. Drive continuous improvement and efficiency through measurement and AI: Establish a set of KPIs, a metrics dashboard and feedback mechanisms to assess engagement levels and the impact of initiatives, using data to refine approaches and demonstrate value. Drive efficiency through innovation and AI tools. Leadership Pres

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