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About Oliver Wyman At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. As a business of Marsh, we work alongside the world's leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. For more information, visitoliverwyman.com, or follow us onLinkedInandX. Job Overview: This role serves as Oliver Wyman's senior authority and steward to empower teams to leverage AI confidently - through coaching, connection, and institutional learning that draws from best-practice usage patterns in market and within the firm. This role will be responsible for shaping how AI solutions we build and integrate can be scaled and institutionalized across the firm. This role owns the vision, scope, and impact of the QI Center of Excellence, partnering closely with the Chief AI Product Officer and Product Strategy executive leadership team to ensure AI adoption is grounded in real user needs and scalable best practices. Key Responsibilities: Capability & Operating Model Ownership Architect and evolve the firm-wide AI Capability & Enablement operating model, ensuring alignment with enterprise AI Product Strategy Define governance structures, escalation pathways, and decision rights for AI adoption and experimentation with Product Strategy Leadership team Establish and oversee performance measurement frameworks (KPIs, adoption metrics, feedback loops) that drive accountability and continuous improvement for the AI centre of excellence Institutional AI Learning & Standards Drive the institutional learning agenda across AI usage, including meta-prompting, custom GPT configuration, and workflow design patterns Ensure high-value patterns and repeatable approaches are translated into living exemplars, standards, and enablement materials Set guardrails for responsible AI usage while enabling innovation and experimentation with key stakeholder groups in Marsh and Oliver Wyman. Executive Partnership & Strategic Influence Shape firm-wide AI priorities in partnership with Product Strategy, Product Delivery, and executive stakeholders Represent the AI Capability & Enablement function in leadership forums and cross-functional strategic discussions Ecosystem & Cross-Functional Alignment Build strong alliances with Product Strategy, Training & Communications, Client side AI internal teams, data and analytics, and other AI platform teams in industry and capability groups Ensure alignment between AI experimentation efforts and formal product roadmap priorities and denote dependencies and risks as applicable Maintain visibility on platform evolution while avoiding duplication of delivery responsibilities Represent Oliver Wyman externally on internal AI capability maturity Talent & Cultural Stewardship Lead and mentor the AI Capability & Enablement team, driving high standards of execution and institutional impact Build a culture of end-user obsession, experimentation, and disciplined learning Champion collaboration across regions and teams to scale best practices Experience Required: 12-15+ years of experience in digital transformation, AI-enabled product strategy, or enterprise capability building Proven track record architecting and scaling operating models across complex, multi-stakeholder environments Demonstrated experience partnering with executive leadership and influencing strategic direction Hands-on experience experimenting with AI tools, including prompt engineering, custom GPT design, and workflow orchestrat on Experience in professional servic