Job Information
Octagon, Inc. Manager, Client Experience in NEW YORK, New York
About youA hungry, strategic, creative, collaborative client expert who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is: * Team oriented "we" over "I" * Positive and inspirational * Energized and charismatic * Humble and inquisitive * Agile and adaptableAbout usA fast-growing, small agency with big reach. We have a simple but powerful belief: every patient, disease and therapy is different - therefore every message, stakeholder, and challenge needs to be approached in a unique way. We are made up of: * Conversation-starters * Storytellers * Strategist * Digital natives * PhD-level scientists * Writers * Designers * BuildersWhat You Will Be Doing:Our team is seeking a Manager with client experience and healthcare communications expertise to serve as a counselor to our clients for one of our largest and fastest growing accounts. As a Manager, you will be responsible for developing and executing strategic integrated communications programs, supporting overall strategy, and advising healthcare clients. You will be a conceptual thinker with exceptional organizational and prioritization skills.In addition, you should have an agency background in healthcare communications with experience working on pharmaceutical products and/or disease education programs, as well as knowledge of the media landscape and considerations in this space. The ideal candidate will have broad interest and experience in healthcare communications, social/digital workstreams, managing regulatory/compliance challenges, and product launches.Responsibilities include, but are not limited to: * Manage client expectations, ensuring quality standards are met and desired results are delivered on budget * Coordination among multi-disciplinary team of creative, digital, strategy, medical, editorial, video production, web development, etc * Develop a range of materials including social media ads, banner ads, websites, brochures, congress materials, various print and digital materials * Build relationships with clients and partner agencies while managing respective status documents to ensure all stakeholders are up to date on workstreams * Manage regulatory submissions and consolidating feedback for implementation * Internal routing of materials for multi-disciplinary reviews * Partner with project management on timeline development * Ensure the extended team stays on track with project timelines and completes action items * Daily management and updates to internal status documents * Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential * Assist leadership team in financial management for client budgetsBasic Requirements: * At least 4 years' experience at an advertising agency (healthcare experience required) * Industry experience in healthcare communications and/or pharmaceuticals * Experience launching a healthcare product or campaign with multi-channel initiatives * Fluency with regulatory submission processes * Strong presentation skills, poise, and professionalism * Experience with estimate creation, budgeting, and financial management skills * The ability to manage multiple projects at various stages simultaneously * Be a self-starter who works well within a highly collaborative, multi-disciplinary team * BA or BS in Communications, Marketing, Advertising or in a related field * At least 4 years' experience at an advertising agency (healthcare experience required) * Industry experience in healthcare communications and/or pharmaceuticals * Experience launching a healthcare product or campaign with multi-channel initiatives * Fluency with regulatory submission processes * Strong presentation skills, poise, and professionalism * Experience with estimate creation, budgeting, and financial management skills * The ability