Job Information
CUNY IT Academic Applications Director (HEO) - Learning Management Systems & Faculty Support in New York, New York
IT Academic Applications Director (HEO) - Learning Management Systems & Faculty Support
POSITION DETAILS
The Director of Learning Management Systems & Faculty Support (HEO), reporting to the Director of Media Services and Capital Projects (CSM 5), will provide strategic leadership in advancing instructional technology and digital learning across the College. The Director will oversee the Technology Resource Center (TRC) and Brightspace, the College’s Learning Management System (LMS), ensuring that faculty, staff, and students receive high-quality training, support, and resources to enhance teaching, learning, and administrative effectiveness.
RESPONSIBILITIES:
• Leads efforts to support academic departments in the planning, implementation, and evaluation of instructional technologies, including Brightspace and other academic applications.
• Oversees the administration, support, maintenance, and optimization of the College’s Learning Management System, including system configuration, integrations, reporting, upgrades, and performance monitoring.
• Provide leadership and direction to the Technology Resource Center (TRC) and Learning Management System (LMS) staff, including recruitment, supervision, and professional development.
• Manage the implementation, administration, and ongoing optimization of Brightspace and, including user provisioning, access management, course creation, system configuration, and integrations with third-party applications.
• Resolve Brightspace issues and coordinate Brightspace upgrades, patches, and maintenance to ensure system stability, performance, and data integrity.
• Develop and maintain instructional resources, including online tutorials, multimedia guides, and technical documentation to support training and technology adoption.
• Collaborate with academic departments, administrative offices, and IT leadership to align technology initiatives and training programs with institutional priorities.
• Partner with faculty to integrate instructional technologies and Brightspace tools into curriculum and pedagogy.
• Lead efforts to research, evaluate, and implement emerging educational technologies and best practices in teaching and learning.
• Maintain expertise in the learning management system while staying current with CUNY, Hunter College, and broader higher education technology policies, platforms, and standards
• Provides input to University-wide instructional technology initiatives and ensures compliance with CUNY and College policies, platforms, and standards.
• Support team building, staff retention, and a positive organizational culture.
• Undertake additional responsibilities as assigned to support the College’s mission and strategic goals.
QUALIFICATIONS
Bachelor's Degree and eight years' relevant experience required.
Other Qualifications
• Experience administering and supporting a Learning Management System, particularly Brightspace.
• Experience providing training and technical support to faculty and staff on academic technologies.
• Experience supervising/managing professional and technical staff, including mentoring, performance management, and professional development.
• Experience collaborating with academic departments and administrative offices on technology initiatives.
• Strong problem-solving, project management, and communication skills.
• Familiarity with instructional technology policies and standards within large university systems such as City University of New York.
CUNY TITLE OVERVIEW
Leads College/Unit in efforts to foster, facilitate and support the use of technologies for teaching and learning.
Leads efforts to support academic departments in high-level instructional technology planning and evaluation of new technologies
Identifies and communicates best practices for applying instructional technologies to curriculum design and teaching techniques
Assists faculty in designing and developing applications that address various learning styles
Identifies training needs in the area of instructional technology, designing and delivering appropriate educational plans for faculty and staff
Provides professional development opportunities for faculty and staff in understanding and applying instructional technologies
Provides input to University-wide instructional technology initiatives
Manages a staff of technology professionals
Performs related duties as assigned.
Job Title Name: IT Academic Applications Director
CUNY TITLE
Higher Education Officer
FLSA
Exempt
COMPENSATION AND BENEFITS
Salary commensurate with education and experience within the range for this title (currently $102,747-$122,201).
CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will increase by approximately 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.
HOW TO APPLY
Applications must be submitted online by accessing the CUNY Portal on City University of New York job website.
To search for this vacancy, click on SEARCH ALL POSTINGS and in SEARCH JOBS field, enter the Job Opening ID number31901. Click on the "APPLY NOW" button and follow the application instructions. Current users of the site should access their established accounts; new users should follow the instructions to set up an account.
Please have your documents available to attach into the application before you begin. Note, the required material must be uploaded as ONE document under CV/ Resume (do not upload individual files for a cover letter, references, etc.). The document must be in .doc, .docx, .pdf, .rtf, or text format- and name of file should not exceed ten (10) characters - also DO NOT USE SYMBOLS (such as accents (é, è, (â, î or ô), ñ, ü, ï , -, \_ or ç)).
Incomplete applications will not be considered.
Please include:
Cover Letter and/ or Statement of scholarly interests
Curriculum Vitae/ Resume
Names and contact information of 3 references
CLOSING DATE
The committee will begin reviewing complete applications on April 22, 2026. Applications submitted after the deadline will only be considered if the position(s) remain open after an initial round. The search will remain open until the position is filled.
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID: 31901
Location: Hunter College
Job Type: Full-Time