Job Information
Delta Air Lines, Inc. Intern, Airport Customer Service (ACS) JFK - NYC Above and Below Wing Ambassador (Summer 2026) in New York, New York
How you'll help us Keep Climbing (overview & key responsibilities)
The Airport Customer Service (ACS) Above and Below Wing Ambassador intern is a position that aims to help Delta Air Lines achieve its divisional goals and contribute to its overall success. The intern assigned to this position will have individual duties to complete but will also be expected to work on a larger project that will be presented to Leadership at the end of the semester. This intern position will be located Delta Air Lines, JFK Airport Terminal 4, New York 11430, United States
As part of the Customer Experience business unit, Airport Customer Service (ACS) and Cargo (CGO) directly impact Delta’s customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience to ensure on-time bag arrival when they land at their destination. ACS and Cargo support over 22,000 of the best airport operations professionals in the industry across 300 destinations, 52 countries, and six continents.
Students joining the Internship Program with Airport Customer Service (ACS) will work with our Field Support Team, supporting functions that consist of Aviation Management, Strategy, and Operations.
Program duration: June 1st, 2026, to August 21st, 2026
All participants are trained in each area and may be assigned an area each day via a supervisor.
Participants are moved to additional locations if necessary, depending on business need:
Terminal/Concourse Assist
Direct customers toward appropriatelines and kiosks
Answer customers’ questions
General terminal upkeep/tidiness
Be a Delta Air Lines Ambassadorassisting with enhancing customer experience and retaining Deltas customers
Introduction into corporate experiencesand various aviation related departments/functions
Partner with a member of the leadershipteam
May be assigned projects by leadershipteam
What you need to succeed (minimum qualifications)
Must be currently enrolled in anaccredited college, university, or institution during the duration of theinternship program
Ability to handle simultaneoussituations and adapt to a fast-paced, changing environment
Solid interpersonal skills with a focuson teamwork and strong verbal communication skills
Must follow Delta’s public contactemployee appearance standards
Must be legally authorized to work inthe United States for any employer without sponsorship or future sponsorshipfor full/part time position
work any shift including early morning, nights,weekends and holidays
What will give you a competitive edge (preferred qualifications)
Ability to tackle multiple projectsat once, adhering to different timelines and working with many partners toensure alignment and consistency within each project
Desire to learn leadership techniquesand best practices in problem-solving and conflict resolution to enableinnovation and progress on difficult-to-solve challenges
PROGRAM OUTLINE
Transportation will need to be providedby students in order a have a timely arrival and departure of shift
Program duration: June 1st to August 21st
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Domestic and International space-availableflight privileges for employees and eligible family members.
Career development programs to achieve yourlong-term career goals.
World-wide partnerships to engage in communityservice and innovative goals created to focus on sustainability andreducing our carbon footprint.
Business Resource Groups created to connectemployees with common interests to promote inclusion, provide perspectiveand help implement strategies.
Recognition rewards and awards through theplatform Unstoppable Together.
Access to over 500 discounts, specialty savingsand voluntary benefits through Deltaperks such as car and hotel rentalsand auto, home, and pet insurance, legal services, and childcare.
The selected candidate will fulfill the following Internship rotation(s) based in New York City (JFK) while maintaining enrollment at your university:
· Pay Range: $22.56
Pay Range: $22.56-$22.56 per hour
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here