Job Information
Robert Half Collections Specialist in New York, New York
Description We are looking for a Collections Specialist to join our team in New York, New York in a Contract to Permanent capacity. This role focuses on managing receivables, addressing billing concerns, and supporting timely payment collection while preserving strong client relationships. The ideal candidate brings a proactive approach to account follow-up, sound judgment in resolving payment issues, and the ability to work effectively in a fast-paced environment.
Responsibilities:
• Prepare and analyze accounts receivable aging reports to identify overdue balances and prioritize collection activity.
• Manage a portfolio of open accounts, conducting consistent follow-up to secure payment and improve overall account status.
• Contact customers by phone and written communication in a thorough manner to obtain payment while maintaining positive business relationships.
• Investigate billing questions and collaborate on resolutions that help clear outstanding invoices and reduce delinquent accounts.
• Track payment commitments and follow through on agreed arrangements to ensure deadlines are met.
• Monitor collection performance and communicate recurring delinquency trends or risk factors to management.
• Distribute supporting documentation to customers as needed and follow up to move accounts toward resolution.
• Handle sensitive records with discretion and remain compliant with applicable company policies and regulatory requirements. Requirements • At least 2 years of experience in collections, accounts receivable, or a closely related credit and billing function.
• Background in commercial collections, consumer collections, or both.
• Working knowledge of collection procedures, payment follow-up practices, and delinquency management.
• Proficiency with Microsoft Office, including strong to advanced Microsoft Excel skills.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Ability to assess account issues, identify root causes, and recommend practical solutions.
• Demonstrated ability to contribute as a collaborative team member while managing assignments independently.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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