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Job Description:Client Service Operations Analyst Seasoned Client Service Operations Analyst with 3-5+ years of experience in commercial paper settlements, funds transfers, and security settlements. The ideal candidate excels in client services (internal and external), operates effectively under tight timelines, and demonstrates rigorous attention to detail. This role supports day-to-day operational execution, exception management, and client issue resolution to ensure accurate, timely processing, and outstanding client outcomes. Key Responsibilities Execute end-to-end settlement processes for commercial paper, securities, and funds transfers, ensuring timely and accurate completion and adherence to cutoffs Monitor, investigate, and resolve exceptions, breaks, and inquiries across cash, securities, and commercial paper workflows; escalate issues appropriately Coordinate and confirm trade details, reference data, and settlement instructions; validate supporting documentation and ensure compliance alignment Manage client inquiries and service requests, providing clear, professional communication and proactive issue follow-up for internal stakeholders and external clients Perform daily reconciliations, confirmations, and control checks; maintain full audit trails and evidence of key controls Ensure adherence to operational risk, compliance, and control frameworks; follow established SOPs while identifying opportunities for process improvement Collaborate with cross-functional teams (Operations, Client Service, Risk/Compliance, Technology) to resolve complex issues and implement remediation plans Prepare and maintain procedural documentation, metrics, and performance reporting; contribute to continuous improvement initiatives Support new client onboarding, account setup, and validation of settlement instructions where applicable Participate in testing for system enhancements, operational changes, and contingency/BCP exercises Required Qualifications 5+ years of hands-on experience in commercial paper settlements, funds transfers, and security settlements within the financial services industry Proven client service experience across internal stakeholders and external institutional clients; strong stakeholder management and communication skills Demonstrated ability to operate within tight timelines and market cutoffs with high accuracy and accountability Exceptional attention to detail with a strong control mindset and familiarity with audit requirements Solid understanding of settlement cycles, market infrastructure, and standard messaging/confirmation processes Experience handling exceptions, reconciliations, and investigations, including root-cause analysis and corrective action Proficiency with operational systems related to settlements and payments; strong Excel skills for tracking, analysis, and reporting Skills & Competencies Client-obsessed mindset; anticipates client needs and drives timely, transparent outcomes Ownership and accountability; reliably executes critical tasks and meets deadlines under pressure Analytical problem-solving; able to synthesize information and recommend practical solutions Risk and controls orientation; applies procedures consistently and challenges gaps constructively Clear written and verbal communication; able to translate technical/operational topics for non-technical stakeholders Collaboration and teamwork; partners effectively across Operations, Product, Technology, and Risk Adaptability; comfortable working in dynamic environments, shifting priorities, and evolving processes Education & Certifications Bachelors degree in Finance, Business, Economics, or related field (or equivalent experience) Relevant certifications (e.g., securities operations, payments, or risk/control credentials) are a plus Preferred Experience (Nice to Have) Familiarity with market utilities and mess