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Client Service II Representative- Device Maintenance (3:00pm-12:00am)LocationUS-NY-New YorkCompanyCanon U.S.A., Inc.Requisition ID 33679Category Field ServicePosition Type Full-TimeWorkstyle Full-Time On SiteAbout the RoleAdvanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.Your ImpactMain Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus on providing good customer service.- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.- Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements.- Responsible for communicating and training team in changes to workflow or procedure.- Oversees and manages daily and monthly records on service activity.- Effectively communicates with the client and staff.- Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity.- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.- Site responsibility and location of coverage may change based on client and/or division needs. Device Maintenance:-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.-Follows daily, established maintenance processes and procedures.-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.-Evaluates equipment issues and notifies service department if unable to resolve.-Delivers paper.-Assists end-users in basic functionality of equipment.-Records meter reads.-Maintains service activity reports.-Monitors supplies and restocks inventory.About You: The Skills & Expertise You BringPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 - $23.37 hourlyThis position will support our customer at site locations in Brooklyn, NY- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.- Prior experience in a customer service environment. - Good computer skills/technical knowledge. - Ability to multitask and prioritize in order to meet deadlines. - Good customer service and communication skills. - Ability to work with minimal supervision.- Ability to work OT as needed. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary). - Ability to lift up to 50lbs. - Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.Company OverviewAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social