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Client Service I Representative- Device MaintenanceLocationUS-NY-New YorkCompanyCanon U.S.A., Inc.Requisition ID 33766Category Field ServicePosition Type Full-TimeWorkstyle Full-Time On SiteAbout the RoleResponsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.Your ImpactMain Responsibilities:- Promptly informs supervisor of potential problems or customer concerns.- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.- Strong focus on providing good customer service.- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.- Site responsibility and location of coverage may change based on client and/or division needs.Device Maintenance:-Responsible for customer satisfaction through the performance and maintenance of reprographic equipment at customer location.-Follows daily, established maintenance processes and procedures.-Maintains routine upkeep of equipment including cleaning glass and surfaces, clearing paper jams, replenishing toner and loading paper.-Evaluates equipment issues and notifies service department if unable to resolve.-Delivers paper.-Assists end-users in basic functionality of equipment.-Records meter reads.-Maintains service activity reports.-Monitors supplies and restocks inventory.About You: The Skills & Expertise You BringPlease note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.In accordance with applicable law we are providing the anticipated base salary for this role: $17.20 to 23.37/ hrThis position will support our customer at site locations in Manhattan, NY- HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.- Basic computer skills/technical knowledge.- Ability to lift up to 50lbs.- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.- Ability to work OT as needed.- Good customer service and communication skills.- Ability to multitask and prioritize in order to meet deadlines.- Ability to work with minimal supervision.- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.Company OverviewAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa. Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment,