Job Information
Safe Horizon Case Manager - Streework Project - Uptown Drop-in Center for Homeless Youth in New York, New York
Description
Responsibilities:
Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients
Intake and assessment for individuals seeking assistance
Triage counseling; mediation for internal conflicts
Engagement of adolescents into program structure (harm reduction philosophy, rules, mutual respect)
Support Drop-in staff in providing youth access to daily living needs (food, clothes, hygiene supplies, space to rest)
Provide supportive and crisis intervention counseling utilizing a trauma-informed intervention (ARC) for youth with more complex mental health needs and challenges
Collaborate and coordinate with on-site mental health providers to ensure clients access to care
Serve as an advocate and liaison for clients negotiating the shelter system and other social service programs
Enrollment of clients for Public Assistance & SNAP
Coordinate with the Benefits Coordinator in assessing clients’ eligibility and assist with processing for SSI benefits
Completion of application for Supportive Housing and SSI for youth who are eligible
Complete psychosocial reports on youth for Supportive Housing & SOAR screening tools for SSI
Advocacy on behalf of under 18-year-old clients for Administration for Children’s Services support
Designing and developing curriculum for funder required educational groups
Provide group led facilitation and conduct educational presentations on topics related to sub-populations of homeless youth
Street outreach to homeless and street involved young people, as assigned
Escort homeless youth to appropriate services and provide transportation as part of case plan
Preparation of case records, prepare monthly and quarterly statistical reports
Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining files, mail, email, and telephone
Participate in staff trainings, staff meetings and staff group process workshops & clinical case conferencing; participate in weekly supervision
Secondary Job Functions:
Petty Cash reconciliation
Identification of new resources appropriate for population
Provide wellness and recreational (engagement) activities
Coordinate services with other Streetwork staff and on-site legal, medical, and psychiatric service providers
Manage events in the Drop-In Center, monitor entrance to the program, oversee concrete support to clients, provide transportation to NYC Runaway and Homeless Youth Programs and/or oversee meal preparation
Interacts with:
All Streetwork program sites and staff
All internal Safe Horizon programs and departments that can comprehensively support the client and case plan
All external agencies and organizations that can provide appropriate services to the client
Qualifications:
Experience working in a social services setting, OR
Personal experience with street survival activities (homelessness, gangs, drug economy, sex industry) with three years separation from involvement in these activities. Deep understanding of the relationship between personal experience and professional standards
Experience working with youth who have Co-occurring Disorders
Bachelor’s Degree or equivalent relevant experience working with youth in social service settings with target population
Desirable:
Experience in implementing Evidence Based Interventions in trauma informed care in work with youth
At least 1 year working with the homeless population, youth, or harm reduction
Knowledge and Skills:
Required:
Compassionate approach to others and openness to new ideas
Dynamic energy, able to multi-task and negotiate multiple demands on attention
Non-judgmental approach and ability to empathize with others
Clear and concise verbal and written communication skill, excellent interpersonal and organizational skills
Genuine interest in working with disenfranchised youth and young adults
Desirable:
Understanding of harm reduction perspective
Demonstrate the ability to work independently
Other:
- Basic understanding of computer and systems for managing case records
Hiring Range: 23.36 - 24.74 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Please follow this link to view complete EEO Law and complaint filing information:
Know Your Rights: Workplace discrimination is illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
Qualifications
Skills
Preferred
Communication: Novice
Resource Coordination: Novice
Interpersonal: Novice
Crisis Intervention: Novice
Conflict Resolution: Novice
Coaching and Mentoring: Novice
Behaviors
Preferred
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Experience
Preferred
Experience working with youth
Social Service
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.