Job Information
Safe Horizon Case Manager - Streetwork Homeless Youth Program - Uptown in New York, New York
Pay or shift range: $23.36 USD to $24.74 USD
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Description
Summary: Streetwork Project is an innovative outreach-counseling program for homeless youth in Harlem, which utilizes a harm reduction approach. Under this umbrella, Case managers provide comprehensive services to adolescents and young adults impacted by homelessness and involved in street activities (gangs, violence, drug use/sale and survival sex). Services provided by Case manager include assessment, case planning, case facilitation and management, counseling, referrals, outreach, crisis transportation, daily living services (food, shower, respite), triage counseling, recreational activities and support groups. Case Manager coordinates with Safe Horizon supporting programs and local agencies to provide short- and long-term care necessary to meet the wide range of needs related to homeless adolescents.
Responsibilities:
Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients
Engagement of adolescents into program structure (harm reduction philosophy, rules, mutual respect)
Intake and assessment for individuals seeking assistance and screen for housing eligibility
Assist Youth in the applying to Supportive housing and other permanent housing options
Coordinate with Housing Navigators and Housing Advocate & Benefits Coordinator in follow up with clients and gathering of documentation for processing
Provide ongoing support to youth in housing following exit of shelter/drop-in Serve as an advocate and liaison for clients negotiating the shelter system and other social service programs
Enrollment of clients for Public Assistance & Food-stamps
Coordinate with social worker in assessing clients’ eligibility and assist with processing for SSI benefits
Completion of application for SSI for youth who are eligible
Complete psychosocial reports on youth for Supportive Housing & SOAR screening tools for SSI
Escort homeless youth to appropriate services and provide transportation as part of case plan
Triage counseling; Mediation for internal conflicts
Support Drop-in staff in providing youth access to daily living needs (food, clothes, hygiene supplies, space to rest)
Provide supportive and crisis intervention counseling utilizing a trauma based intervention ( ARC) for youth with more complex mental health needs and challenges.
Collaborate and coordinate with on- site mental health providers to ensure clients access to care.
Advocacy on behalf of under 18-year-old clients for Administration for Children’s Services support
Street outreach to homeless and street involved young people, as assigned
Facilitate Drop-in presentations related to aftercare and independent living skills
Preparation of case records, prepare monthly and quarterly statistical reports
Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining files, mail, email, and telephone.
Participate at staff trainings, staff meetings and staff group process workshops & clinical case conferencing; Participate in weekly supervision.
Secondary Job Functions:
Petty Cash reconciliation
Identification of new resources appropriate for population
Provide wellness and recreational (engagement) activities
Coordinate services with other Streetwork staff and on-site legal, medical, and psychiatric service providersManage events in the Drop-In Center,
Monitor entrance to the program, oversee concrete support to clients, provide transportation to NYC Runaway and Homeless Youth Programs and/or oversee meal preparation
Interacts with: All Streetwork program sites and staffAll internal Safe Horizon programs and departments that can comprehensively support the client and case plan All external agencies and organizations that can provide appropriate services to the client
Qualifications:
Experience working in a social services setting, OR
Personal experience with street survival activities (homelessness, gangs, drug economy, sex industry) with three years separation from involvement in these activities.
Deep understanding of the relationship between personal experience and professional standards.
Experience working with youth who have Co-occurring Disorders
Bachelor’s Degree, creative arts, liberal studies or relevant experience related to working with youth or working in social service settings with target population.
Desirable:
Experience in implementing Evidence Based Interventions in trauma informed care in work with youth.
At least 1 year working with the homeless population, youth, or harm reduction
Knowledge and Skills: Required:
Compassionate approach to others and openness to new ideas
Dynamic energy, able to multi-task and negotiate multiple demands on attention
Non-judgmental approach and ability to empathize with others
Clear and concise verbal and written communication skill, excellent interpersonal and organizational skills
Genuine interest in working with disenfranchised youth and young adults
Desirable:
Understanding of harm reduction perspective
Demonstrate the ability to work independently
Other:Basic understanding of computer and systems for managing case records
If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Technology Statement:
Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.
Please follow this link to view complete EEO Law and complaint filing information:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
Know Your Rights: Workplace discrimination is illegal.
Hiring Range: $23.36 - 24.74 Hourly
Full-time Hours: 35 Hours per week
Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center
Safe Horizon was named one of City & State New York Top Workplaces of 2025
Qualifications
Skills
Preferred
Advocacy: Novice
Communication: Novice
Experience
Required
Working with youth who have co-occurring disorders
Working in a social services setting
Preferred
- 1 year: Working with homeless population
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.