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***This role is based at The New York Waldorf Astoria***

Exceptional Hospitality Starts with You

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager , you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Field Services East team reporting to the Manager Technology Field Services, you will support technologies at the hotel, including IT CapEx projects, and major hotel group events.

What you'll do during a typical day:

• This is an onsite hotel-based position in New York City that includes weekend and holiday schedules to provide 7-day coverage with the assigned Field IT team.
• Interact with hotel team by supporting the technology needs of business operations including attendance of daily Hotel Operations Meetings, and if necessary, assist hotel guests/clients to deliver on Hilton's Customer Promise.
• Manage and action open/active requests or incidents to ensure successful resolution using Hilton's ServiceNow platform including other 3rd-party vendor support processes.

How you'll collaborate with others:

• Project management experience implementing and leading departmental processes, procedures, and objectives to ensure success.
• Collaboration that brings positive partnerships with vendors, corporate IT teams, and hotel Team Members.
• Problem solvers, who guide the department's progress and who advise on important issues to facilitate the way we make decisions.
• Supporters of ongoing training and building a Culture of Learning.

Projects you'll take ownership of:

• IT CapEx projects for the hotel including network upgrades, server/workstation refreshes and managing hotel technology installations by Hilton approved 3rd party vendors.
• Hotel upgrade, task force, and conversion related projects.

What It Takes to Make the Stay

You have these minimum qualifications:

• Professional work experience in Technology or related field
• IT work experience or customer service experience in Hospitality
• Basic understanding of IT hardware, common software/operating systems, and fundamental networking concepts, including desktops/laptops, productivity tools, and basic connectivity troubleshooting
• Willing to work flexible hours and be on-call, including early mornings, evenings, and weekends, based on business needs
• Travel up to 10% outside NYC area

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience.
• Three (3) years of professional work experience in Technology or related field
• CompTIA, Cisco Meraki or Microsoft certifications
• Experience with the following Hospitality related core-systems: PMS, POS, Keycard, and PBX

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune . With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay—we're a great place to work.

Hilton offers its eligible team members a comprehensive benefits (https://jobs.hilton.com/us/en/benefits) package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $65,000 – $95,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

Job: Technology Operations

Title: Associate Field Services Technology Manager

Location: null

Requisition ID: COR015QQ

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