Job Information
Touro University Assoc Director of IT Contracts and ITSM Development in NEW YORK, New York
Manage technology contracts & software compliance, ensuring that IT services are enabled for client usage & distribution. Coordinate procurement & onboarding of new software for TU campuses in tri-state area. Ensure accuracy of software & services contract governance, adhering to budgetary requirements. Design workflow & integration between IT DataMart, ITSM platform & IAM to ensure compliance with TU & regulatory policies. Build & maintain integrations with 3rd party systems like MS Entra, Okta, using REST APIs, Workato & ServiceNow. Create & maintain dashboards & reports ServiceNow Performance Analytics. Communicate with vendors & internal stakeholders to ensure compliance with TU policies, regulations & contractual terms. Work with other TU IT organizations to lead development & improvement of ServiceNow modules, including ITSM. Design & implement ServiceNow workflows to support end-to-end IT service delivery. Design & develop Service module in ITSM (Incident, Problem, Change, Service catalog) platform. Manage ServiceNow development & production environments. Maintain competency for continual service improvements & health reporting for ITSM modules. Work with ITSM vendors & operational teams to address ITSM-related issues. Manage IT vendor relationships for centralized services. Support users & staff in assessing impact of proposed changes within Ellucian Banner ERP system. Coordinate lifecycle of centrally-managed and high-risk software & service contracts university-wide. Collaborate with IT teams to identify automation opportunities using ServiceNow, Integration Hub & Workato. Service as delegate to weekly Change Advisory Board to evaluate proposed IT changes. Job Requirements * Masters in Information Systems, Computer Science, or related, + 3 years experience. * Must have IT administration experience using Okta identity management, Microsoft Entra, Workato, Banner ERP applications in higher ed setting. * Experience required with SerivceNow development & administration, workflow automation, API integration techniques, IT procurement & IT security documentation. * Must have Workato Automation One and Two and SerivceNow CSA certifications.