Job Information
Hyatt Assistant Operations Manager in NEW YORK CITY, New York
Description:
This position shall strive to provide exceptional service to both internal and external guests at all times. This position will report directly to the Director of Operations.
Essential Functions:
Instills a calm, organized approach when interacting in stressful situations
Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
Ensure that sufficient staffing is present to meet the daily business demands
Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
This is not your typical career opportunity. This is the Hyatt Touch.
Salary range for this position is $67,000 to $70,000 depending on experience.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic background
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
At least 2 years progressive management experience
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Qualifications:
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Minimum of one year previous front office supervisory experience preferred
Ability to work a flexible schedule
Primary Location: US-NY-New York City
Organization: Andaz 5th Avenue
Pay Basis: Hourly
Job Level: Full-time
Job: Front Office
Req ID: NEW015203
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.