Job Information
American Express Assistant Product Manager - International Card Services, Lending Products ANZ in New South Wales, Australia
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
An exciting opportunity has opened for an Assistant Product Manager to join the ICS (International Card Services) Lending Products Team. This team is responsible for product refresh activity, commercial/margin improvement initiatives as well as ongoing portfolio and commercial management for our lending card portfolio across ANZ.
Reporting into the ICS Lending Product Manager, you will be responsible for supporting the delivery of optimum value propositions, upholding high product compliance and regulatory standards, whilst concurrently delivering long-term product profitability. You’ll form a key part of the International Card Services (ICS) Product & Lending Team.
Key accountabilities:
Support the Product Manager on execution of the consumer Lending Card Product strategy across ANZ
Delivery of product refreshes, benefit uplifts/changes and special projects through partnership with functional teams
Support the Product Manager on strategic initiatives to maximize the Product P&L through a combination of account growth and margin enhancement
Manage and maintain strong relationships with Risk, Compliance, Legal, Servicing, Credit & Finance
Ensure high standard of product compliance, identifying and addressing any operational or regulatory risk
Regular compliance and review of assets to ensure correct information is being displayed across all assets
Management of any product changes across all collateral and assets and ownership of validation of these
Oversight of ongoing regulatory requirements, reviews & audits for AU and NZ lending products
Ongoing reporting on product metrics including benefit utilization, Card Member behavior, margin etc.
Competitor reviews to identify trends, threats and opportunities
Liaise with the internal marketing teams regarding product positioning, promotions, and go to market execution of campaigns
To be successful in this role you will:
Be a strategic thinker and self-starter with strong problem-solving and collaboration skills
Have strong commercial acumen, including ability to identify and size business opportunities.
Have proven project management experience with discipline to manage multiple projects running concurrently.
Be a team player who is flexible and maintains a positive attitude even during changing work priorities.
Be analytically minded with the ability to turn data and research into actionable insights.
Be a customer advocate with a pulse of trends shaping demand.
Have a good understanding of Amex products and ANZ competitive landscape
Have excellent written and oral communications skills to influence at all levels.
Be motivated, resilient, results focus
Have 5 years’ experience in a Marketing or Product environment.
Qualifications
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Product
Primary Location: Australia-New South Wales-Sydney
Schedule Full-time
Req ID: 26003126