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Employer Name: Yale University

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview The Lead HR Operations Specialist is responsible for coordinating workflow, setting priorities, and ensuring work is completed accurately and on time, while serving as a primary escalation point for complex issues. The role partners closely with HR colleagues, business offices, and vendors to resolve issues, provide guidance, and maintain consistent application of policies and processes. In addition, the position plays a key role in training staff, maintaining documentation, and identifying opportunities to improve service delivery and operational effectiveness. Essential Duties Day-to-Day HR Operations Work: Performs complex HR system work including employee data changes (hires, transfers, job changes, terminations), pay and time updates, leave and accrual-related updates, and benefits-related processing. Ensures all work is completed accurately and in alignment with policies, procedures, and contractual requirements. Work Coordination & Prioritization: Coordinates daily workflow for the team, assigns and prioritizes work based on deadlines and volume, and monitors completion to ensure service expectations are met. Complex Issue Resolution: Researches and resolves complex or sensitive issues related to employee records, pay, time, and benefits. Determines appropriate course of action and ensures resolution. HR Systems Expertise: Serves as a primary resource for HR systems and processes, applying strong working knowledge to ensure accurate data entry, corrections, and updates. Determines how and when work should be completed based on the situation. Policy & Process Application: Applies HR policies, procedures, and union agreements to day-to-day work. Ensures consistent and accurate application across different employee groups and scenarios. Stakeholder & Partner Support: Works closely with HR partners, Payroll, business offices, and vendors to research issues, coordinate updates, and ensure accurate outcomes. Training & Team Support: Trains and supports team members on processes, systems, and expectations. Provides day-to-day guidance and helps ensure staff are equipped to complete their work. Documentation & Knowledge Maintenance: Maintains and updates process documentation and internal resources to support consistent execution of work. Quality Review & Data Accuracy: Reviews work to ensure accuracy and completeness. Identifies errors, trends, or gaps and takes corrective action as needed. Team Coverage & Support: Assists with workload during high-volume periods and ensures appropriate coverage across functions. Escalation & Manager Partnership: Identifies issues that require additional review or decision-making and escalates appropriately to the manager. Provides context, analysis, and recommended approaches when raising concerns. Keeps the manager informed of emerging trends, risks, and operational challenges. Projects & Additional Responsibilities: Participates in system updates, testing, and operational projects. Performs other duties as assigned. Required Skills and Abilities 1.Strong communication and interpersonal skills, with the ability to work effectively with staff, leadership, and partners across the University. 2.Excellent organizational skills and attention to detail, with the ability to manage multiple priorities in a high-volume environment. High level of accountability, reliability, and follow-through. 3.Demonstrated ability to coordinate and guide the work of others while maintaining individual responsibility for complex work. Ability to train and support others, reinforcing expectations and promoting consistency in work. 4.Strong analytical and problem-solving skills, with sound judgment and decision-making ability. Ability to identify operational issues and implement practical improvements. 5.Solid working knowledge of HR systems, processes, and policies. Preferred Education and Experience Experience with HR systems such as Workday and case management systems such as Salesforce. Experience supporting HR operations, payroll, benefits, or employee data management. Experience working with both union and non-union employee populations and applying contractual or policy-based requirements. Principal Responsibilities 1. Leads a unit or function, including overseeing and coordinating projects or work processes, and distributes the work of a minimum of two full time employees. 2. Coordinates the work in a unit. Coordinates projects and work processes. Serves as a principle source of information to clients who have business with or interest in the units. 3. Serves as a principle source of information on specialized reproduction techniques and equipment problems. 4. Performs a range of reproduction functions; demonstrates reproduction processes to other staff and visitors. Collects, compiles and evaluates time and production data. Prepares reports. 5. Explains and describes use of specialized computerized digital conversion systems, scanners, imaging and camera equipment. 6. Operates computerized microfilm digital conversion systems, scanners, imaging, and camera equipment. 7. Maintains financial reports, reconciles accounts, and inputs/transfers data based on experience with current University Systems. Reviews accounting records for accuracy and reporting. Prepares reports. Determines methods and materials for production. 8. Reviews unit products for accuracy and completeness. Processes film according to archival standards. Converts materials to digital image. Sets up, tests, operates, disassembles, cleans, maintains, and repairs specialized equipment. 9. Provides client service and technical support related to the program or function. Ensures client and users are provided with appropriate and efficient assistance. 10. May perform other duties as assigned. Required Education and Experience Two years of related work experience in the same job family and a Bachelor's Degree in a related field; or an equivalent combination of education and experience. Job Posting Date 04/07/2026 Job Category Technician Bargaining Unit EXC Compensation Grade Labor Grade E Compensation Grade Profile Hourly Range $35.64 Time Type Full time Duration Type Staff Work Model Hybrid Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy. Posting Disclaimer The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.