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Employer Name: Yale University

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale! Overview In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has approximately 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world and is committed to an inclusive workplace. We are celebrating over 50 years of service to the Yale community. Our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers. It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy. As a member of the Clinical Reception Team, provide seamless, coordinated and compassionate care at every patient encounter at Yale Health Center. Position provides coverage clinical areas based on operational need. Additional responsibilities include: Answer phones, greet patients and visitors and schedule appointments. Serve as a source of information to patients on policies, procedures and office activities. Monitor daily appointment access in order to ensure that appointments are scheduled in accordance with section guidelines. Make adjustments as necessary. Initiate and direct reception staff in rescheduling activities and assist in that process as necessary. Schedule appointments in the Epic clinical system. Arrive patients for appointments and assist patients walking in with appointments, questions, and forms. Monitor and assist in the support of timely completion of all reception tasking, both through Epic and via My Chart requests and messages. Collaborate with management and clinical leadership around best practices and workflow. Provide assistance with complex patient scheduling needs, and coordinate follow up appointments as necessary. Gather, compile and record data. Create reports and summarize findings. Please note: the Job Description duties are generic in nature; please refer to the above for what the job will entail. Schedule: Fulltime, Monday - Friday, 8:30 - 5:00. Occasional early mornings, evenings, weekends, holidays/recess periods may also be required. Required Skills and Abilities 1. Outstanding interpersonal, communication and customer service skills, as attested by references, with the ability to work with all levels of staff in order to satisfy patient inquiries. Ability to work effectively and respectfully with a diverse population. 2. Excellent critical thinking skills and ability to utilize sound independent judgment to troubleshoot and resolve patient issues. Strong attention to detail and organizational skills. Flexibility and willingness to move between multiple clinical areas. 3. Proven active listening skills to accurate assess and direct callers to the appropriate resources. Well-developed written communication skills, including spelling, grammar, punctuation and proofreading in order to take and relay accurate and complete messages. 4. Demonstrated ability to handle heavy phone volume. Ability to multi-task and meet performance standards in a fast paced, stressful environment. Ability to schedule in an electronic medical record, such as Epic. 5. Proven record of exemplary attendance, punctuality and reliability as attested to by references. Preferred Skills and Abilities Proficiency in Epic. Proven experience in a medical/clinical setting scheduling appointments. Principal Responsibilities 1. Answers telephone calls and assess urgency of call. Provides assistance or directs caller to appropriate person, contacting physician/nurse directly for urgent needs. Provides assistance to other receptionists in screening patient calls. 2. Provides specialized information related to section, policies, procedures, insurance and services. Assists patients with the completion of forms. 3. Builds monthly provider master schedules and clinic calendars from established sources and verifies provider sessions worked. Modifies master schedules to accommodate time off, extra patients, hospital emergencies, etc. Creates patient bump lists as necessary due to last minute provider call outs. 4. Schedules patient appointments and resolves scheduling conflicts. Notifies patients of changes/cancellations and prioritizes urgency of appointments for rescheduling. May schedule patients into clinical research studies. 5. Receives patients and visitors. Secures names and needs and directs accordingly. Updates patient information and verifies insurance information, level of services and tracks referrals when necessary. Initiates billing process by completing patient encounter forms and accepts and processes fee for service payments. 6. Books diagnostic tests and specialized appointments for patients at hospitals and other medical facilities and ensures patients are provided with necessary paperwork and specialized instructions for procedures. 7. Schedules surgical procedures for patients. Coordinates available dates for surgery and scheduling of pre and post operative exams and lab work. Obtains and distributes necessary paperwork and maintains system to track completion. Coordinates surgery schedule changes as necessary. 8. Schedules and coordinates departmental meetings, classes, clinics, conferences, etc. 9. Utilizes computer input and retrieve data. Merges and manipulates data to generates complex reports. Compiles and maintains clinical and patient statistical data and produces summaries and reports. 10. Keyboards correspondence, clinical information, reports, publicity material, educational handouts etc. Composes general written material. 11. Obtains patient charts, medical records and lab reports and verifies for completeness. 12. Sorts, screens and distributes incoming mail. Prioritizes and ensures completion of medical forms by clinical staff. Coordinates interdepartmental communication including distribution of medical records and reports. 13. Establishes and maintains filing systems. 14. Maintains inventory of office supplies and educational material. 15. May oversee and instruct support staff. Ensures adequate coverage of reception desk. 16. Performs additional functions incidental to office activities. Required Education and Experience Four years of related work experience, two of them in the same job family at the next lower level, and a high school education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education. Job Posting Date 04/03/2026 Job Category Administrative Support Bargaining Unit L34 Compensation Grade Labor Grade C Compensation Grade Profile Hourly Range $28.43 Time Type Full time Duration Type Staff Work Model On-site Background Check Requirements All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website. Health Requirements This role is a healthcare worker position. Healthcare workers (HCW) are defined as university employees working a healthcare setting who have the potential for direct or indirect exposure to patients, human research subjects or infectious materials including body substance, contaminated medical supplies, devices and equipment, surfaces, or air. HCW have specific health requirements that must be met prior to starting work, including MMR vaccine or immunity, varicella (chickenpox) vaccine or immunity, TB screening, COVID vaccine according to University policy, hepatitis B vaccine or immunity, and annual flu vaccination. Posting Disclaimer The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement. The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department. The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran. Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA). Note Yale University is a tobacco-free campus.