Job Information
Kelly Services Customer Service Representative in New Century, Kansas
Kelly has an exciting opportunity available in the New Century, KS area for an experienced Customer Service Representative ! The CSR responds to customer issues that require product knowledge, interpret questions/requests and ensure proper resolution in a prompt and courteous manner. The Customer Service Representative may initiate customer contact to proactively identify and address customer needs and monitor the resolution process to ensure other departments follow through on requests.
Responsibilities:
Initiate timely and accurate order process through the receipt and confirmation of customer orders.
Verify product availability, lead time, payment and incoterms.
Coordinate shipment type, condition, date and route to ensure delivery on time to the customer.
Collaborate with multiple departments of the Supply Chain including Production, Quality Control and Warehouse and Logistics to confirm product availability and present customers with options.
Maintain customer transactions through electronic filing of customer purchase orders and correspondence.
Promote customer satisfaction and effectively manage customer orders by consistently maintaining a professional relationship through the utilization of multiple order maintenance reports.
Provide customers with information concerning the status of their orders including carrier tracking information and proof of delivery.
Enter customer complaints in a prompt manner. Coordinate returns with warehouse personnel, logistics and the customer as needed.
Financial responsibilities to include supporting Accounts Receivable in the resolution of invoice disputes. Delegation of Authority and conservation of proper documentation is required for monthly as well as annual audits to ensure SOX compliance before issuing credits, debits and returns.
Monitor customer master data and notify customer master group of any revisions needed to ensure account data is accurate.
Ensure adherence to all management systems including, ISO 9001:2008, ISO 14001 and OHSAS 18001 and Food Safety, with an understanding of company’s Quality and Environmental Policies and procedures. Responsible for confirming that these policies and procedures are implemented throughout the organization and all related activities under the position's jurisdiction
QUALIFICATIONS
High School Diploma/GED or equivalent
Prior experience with Account Reconciliation
Understanding of accounting ledger with ability to investigate and reconcile payments & receivables
Experience with SAP and MS Office
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly ® Engineering?
Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world’s most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we’re here to guide you to the next step in your engineering career.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.