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Position DetailsPosition InformationRecruitment/Posting Title Head Clerk Job Category AFSCME 1761 (COLT) Department Transportation Services UW OverviewThe Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations. Posting SummaryRutgers, The State University of New Jersey, is seeking a Head Clerk for the Division of Institutional Planning & Operations (IP&O). Among the key duties of this position are the following:- Coordinates with the Assistant Manager and/or Manager for assistance in providing the ultimate customer service experience.- Resolves customer inquiries and service issues for the Department of Transportation Services (DOTS) within IPO for all University wide campuses along with affiliated entities such as University Hospital. This includes the responsibility for operation and instruction in the use of specialized online service applications, etc.- Effectively disseminates information, answers queries and concerns about Department of Transportation Services. Has the ability to create and update user accounts, assists with the issuance of permits and processing appeals.- Under administrative direction, including but not limited to Assistant Manager and/or Manager, performs additional DOTS duties.- This position has access to sensitive and confidential student and UHR data/information relating to an employee's title, work and home location, salary, etc. FLSA Nonexempt Grade 15 Salary Details Minimum Salary 42707.750 Mid Range Salary 50173.930 Maximum Salary 57953.990 Offer InformationThe final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. BenefitsRutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:- Medical, prescription drug, and dental coverage- Paid vacation, holidays, and various leave programs- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options- Employee and dependent educational benefits (when applicable)- Life insurance coverage- Employee discount programs Position Status Full Time Working Hours Standard Hours 35.00 Daily Work Shift Day Work Arrangement Union Description AFSCME - Local 1761 COLT Payroll Designation PeopleSoft Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS QualificationsMinimum Education and Experience- High school/vocational school education or equivalent plus four years of any equivalent combination of: clerical experience, secretarial experience, advanced secretarial or business training, or college-level study. Certifications/Licenses Required Knowledge, Skills, and Abilities- Must be able to communicate effectively.- Must have effective client service skills and impeccable attention to detail.- Requires the ability to record and maintain data in computerized and non-computerized formats.- May require the ability to group lead. Preferred Qualifications Equipment Utilized Physical Demands and Work Environment Special Conditions- Multiple Vacancies- Shift hours/Schedule: Mon- Fi 9AM-5PM Posting DetailsPosting Number 26ST0840 Posting Open Date 04/23/2026 Special Instructions to ApplicantsMessage to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 05/01/2026. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well. Regional Campus Rutgers University-New Brunswick Home Location Campus Rutgers University - New Brunswick City New Brunswick State NJ Location Details Pre-employment ScreeningsAll offers of employment are contingent upon successful completion of all pre-employment screenings.Immunization RequirementsUnder Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.Equal Employment Opportunity StatementIt is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statementIt is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, p regnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement