OneMain Financial Jobs

JOB REQUIREMENTS: At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we\'ll give you what you need to make it happen. It won\'t always be easy, growing takes grit. But at ABB, you\'ll never run alone. Run what runs the world. This Position reports to:NAM Service Manager-PAPI Paper Your role and responsibilities In this role, you will have the opportunity to adapt and implement support strategy for the designated area in line with the global support strategy. Each day, you will ensure seamless technical and commercial support for internal and external customers. You will also showcase your expertise by creating, implementing, and reviewing support strategy for the designated area based on the overall service business strategy. The Customer Experience Sr. Manager is responsible for leading service coordination and technical support operations, ensuring high-quality service delivery, customer satisfaction, and operational efficiency. This role requires strong leadership, analytical thinking, and cross-functional collaboration to manage complex workflows, resolve escalations, and drive continuous improvement within the service organization. The work model for the role is: Hybrid This role is contributing to the PAPI Life Cycle Service in NAM, with primary focus in the United States. Main stakeholders are PAPI and PAEN Service Teams, Pulp, Paper, and Fiber LBU, Service Center Managers in PAPI and PAEN, Service Team Members, and ABB Customers. You will be mainly accountable for: Overseeing estimations, bids, and proposals and ensuring they align with ABB standards and targets. Ensuring customer focus and understanding of sense of urgency and care in their own area of responsibility. Managing teams of technical support engineers and/or customer support staff. Driving continuous improvement culture and implementation of improvements to achieve service excellence in your own area of responsibility. Key Responsibilities As the leader of the service coordination function, the candidate will oversee a team of five coordinators and one contractor who manages customer service... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/481075088FC946E6