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ABB, INC. Order Management Solution Lead in NEW BERLIN, Wisconsin

JOB REQUIREMENTS: At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we\'ll give you what you need to make it happen. It won\'t always be easy, growing takes grit. But at ABB, you\'ll never run alone. Run what runs the world. This Position reports to:Senior Customer Sales Support Manager The work model for the role is: Hybrid #LI-Hybrid Your role and responsibilities: We are seeking a proactive and detail-oriented Order Management Solutions Lead to serve as the primary liaison for MODP (Motion Drive Products) US internal and external users in all matters related to order process-related platforms. This role is critical in ensuring system stability, driving continuous improvement, and supporting end users through training, documentation, and issue resolution. The ideal candidate will possess strong communication skills, technical aptitude, and a passion for user advocacy. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. You will be mainly accountable for: Platform Ownership - Serve as the main point of contact for all order entry/processing platform questions and issues for MODP US. Troubleshoot reported problems, distinguish user errors from system defects, and escalate confirmed defects to BPO for resolution. Change Management & Collaboration - Collect and prioritize feature requests and improvement ideas. Work with stakeholders and global teams to align priorities, submit new functionality requests, and participate in impact assessments. Track progress and share updates in platform-related meetings. Documentation & Training - Create and maintain tutorials, guides, and training materials for internal and external users. Conduct training sessions and support BPO-led initiatives to ensure effective platform usage. Access & Procedure Management - Manage user access for all platforms (excluding SAP) and assist functional teams in... For full info follow application link. Equal Employment Opportunity and Affirmative Action at ABB Inc. ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: http://www1.eeoc.gov/employers/upload/eeocselfprintposter.pdf http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA_508c.pdf ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9A2A9A2A5B4E4F49

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