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JOB REQUIREMENTS: Customer Service Representative (Hybrid) Location: New Berlin, US Job Family: Consumer Country/Region: United States Customer Service Representative\| Atos Medical-US \| New Berlin, WI \| Hybrid Work Schedule- Tuesdays and Wednesdays onsite Join a growing company with a strong purpose! Do you want to make a difference for people breathing, speaking and living with a neck stoma? At Atos Medical, our people are the strength and key to our on-going success. We create the best customer experience and thereby successful business through our 1300 skilled and engaged employees worldwide. About Atos Medical Atos Medical is a global leader in neck stoma care-dedicated to improving the lives of people living with laryngectomy and tracheostomy. With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox voice prosthesis and TRACOE tracheostomy products. As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably. We are seeking aCustomer Service Representative to join our team! SUMMARY: The Customer Service Representative supports Atos Medical Management by delivering exceptional service through managing inbound and outbound calls, processing orders, providing technical product support, resolving customer issues, coordinating order workflows, maintaining accurate customer records, and performing general tasks in alignment with departmental and quality standards. JOB RESPONSIBILITIES: Customer Communication & Support Provide prompt, courteous, and professional customer service through multiple channels, including phone, email, mail, chat, SMS, and other available platforms. Respond to all voicemails, emails, and internal inquiries within 24 hours. Maintain a polite, helpful manner, offer informed answers, and ensure thorough follow-up to maintain high customer satisfaction. Represent Atos Medical professionally in all client and patient interactions. Continuously promote and reinforce the value of Atos products to customers. Strive for one-call resolutions and minimize calls sent to voicemail. Order Processing & Product Support Process existing customer sales orders in accordance with departmental instructions and quality procedures. Serve as a backup for processing new customer orders and requests during peak periods. Accurately process Web-Shop orders, as assigned. Ensure timely and accurate order entry, including communication of necessary information to schedule shipments. Work closely with Logistics to ensure prompt and accurate product deliveries. Provide technical product support and assist customers with... For full info follow application link. EOE M/W/Vets/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0C0650C2EC0F4DBC