Job Information
IBM L1+ Network Engineer in Navi Mumbai, India
Introduction
At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability.
Your role and responsibilities
a) Will be responsible for monitoring and maintaining all network
devices/links at the data centres/ disaster recovery sites
b) Fault Management for Network related issues at DC/DR/NDR
site : trouble ticket initiation, follow up problems till resolution and
escalation (if required)
c) Perform network related changes on network devices as per
role and accessibility defined in SOP issued by the bank
d) share daily report of device health status and configuration
changes from the tool used by the bank
e) share reports on any alarms/events in all network devices in
data centres
f) Provide inputs to L2 engineers for issue resolution, consulting,
IT infrastructure planning and change management.
g) Escalate the issue to L2 engineer in case issue not resolved
h) Coordinate with Data Centre team for issue resolution and
activities
i) Maintain the inventory of network devices of DC/DR Network
j) Participate in DR Drills
k) Any Other work assigned by bank regarding network
l) should be able to do cabling work for DC, DR & NDR (like
crimping / cable routing etc.)
m) Co-ordinate with service providers
n) Should keep updated Architecture diagram of DC/DR including
LAN ports details
Valid CCNA/JNCIA Routing and Switching or equivalent
associate level certifications.
Required technical and professional expertise
• Exposure to Networking Products: Familiarity with installation, maintenance, and repair of Networking products, such as Cisco, Juniper, and Teradata. • Understanding of Technology and Software: Knowledge of operating systems, associated software, and the functions and capabilities of Networking equipment. • Experience with Technical Support Tools: Familiarity with IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations. • Basic Understanding of IT Engineering: Knowledge in areas of installation, customization, operation, recovery, tuning, and information technology engineering. • Exposure to Hybrid Cloud Environments: Familiarity with onsite Infrastructure Services, maintenance, and consultancy for Hybrid Cloud client environments.
Preferred technical and professional experience
• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including problem and incident management, is beneficial for this role.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.