Job Information
Ethos Veterinary Health Veterinary Client Services Manager in Natick, Massachusetts
Now Hiring: Hospital Service Manager – Client Services
? Boston West Emergency & Specialty – Natick, MA
Full-Time | Leadership Opportunity | Fast-Paced Veterinary Environment
Expert Care. Local Heart.
Are you a people-focused leader with a passion for delivering exceptional client service? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities to grow? If so, Boston West wants to meet you.
At Boston West, our culture is the heartbeat of who we are. We lead with kindness, collaboration, and integrity. We support each other through the hardest moments and celebrate the best ones. We show up for our patients, our clients, and—most importantly—each other. Because here, Expert Care. Local Heart. isn’t just a tagline—it’s how we show up every day.
The Opportunity
We’re seeking a Hospital Service Manager – Client Services to lead and inspire our Client Care team and ensure a seamless, compassionate experience for every person who walks through our doors. This leadership role reports directly to the Hospital Director and oversees our Client Services team and Financial Auditing role.
Compensation
$70,000–$85,000 depending on experience
Schedule
Full-Time (40 hours/week)
Flexibility required – may include days, evenings, and weekends
About the Role
As the Hospital Service Manager – Client Services, you will champion the culture that keeps our teams strong and our clients supported. You will lead our front-of-house operations with compassion, accountability, and a commitment to operational excellence.
Key responsibilities include:
Recruiting, training, coaching, and scheduling Client Care team members
Fostering a culture of hospitality, empathy, teamwork, and excellence
Encouraging connection and supporting staff through day-to-day challenges
Monitoring and managing team performance and productivity
Overseeing billing processes, reconciliations, and account follow-ups
Resolving client concerns with professionalism, compassion, and tact
Coordinating hospital systems, including doctor scheduling with AI-enabled tools
Collaborating cross-functionally to support smooth hospital operations
Handling escalated client interactions and supporting staff in emotionally charged situations
This role is critical to the Boston West experience—setting the tone for empathy, teamwork, and our commitment to delivering Expert Care. Local Heart.
About You
Associate’s degree (or higher) preferred
Strong leadership background with experience guiding diverse teams
Previous experience in hospitality, medical, or customer-facing environments strongly preferred
Excellent communicator and conflict-resolution expert
Calm under pressure, organized, and solution-focused
Emotionally intelligent and able to thrive in a clinical setting
Comfortable with flexible scheduling, including evenings and weekends
Full-Time Benefits
Continuing Education Allowance
Uniform Allowance
Paid Time Off
16-Week VTNE Study Group Program
Medical, Dental, Vision
401(k) with employer matching
Employee Pet Discount
Short & Long-Term Disability
Health Savings & Flexible Spending Accounts
Life Insurance
Employee Referral Program
Employee Assistance Program
Relocation Assistance for the right candidate
Access to VetBloom for RACE-approved CE
Penn Foster partnership with scholarship opportunities
License application and renewal reimbursement for RVTs
Financial support and onsite mentorship for those pursuing VTS certification
Why Choose Boston West?
Join a team that makes a difference—every day.
At Boston West, culture comes first. We care deeply about the people who make this hospital exceptional: our teams, our clients, and our local community. We lead with compassion and operate with pride. When things get tough, we support each other. When things go right, we celebrate together. That’s Local Heart.
What we offer:
Comprehensive Care: ER/ICU, Surgery, Internal Medicine, Cardiology, and more
Collaborative Environment: Work alongside talented specialists, ER clinicians, technicians, and client service professionals who believe in high-quality care
State-of-the-Art Technology , including:
CT
Digital Radiography
Abdominal, Cardiac, Thoracic & MSK Ultrasound
Video Scoping: cystoscopy, endoscopy, rhinoscopy, and more
Minimally Invasive Surgery (arthroscopy, laparoscopy, thoracoscopy)
Transfusion Medicine
Electromyography (EMG)
Echocardiogram (ECHO) & ECG
? Apply today and help us deliver extraordinary care to pets and their people—through expertise, compassion, and the heart of our local community.
For more information about our hospital, please visit https://www.bostonwestvet.com.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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