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AMC Theatres Supervisor in Naperville, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13413027

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At AMC, gain valuable experience and enjoy great benefits:

  • Opportunities to build strong communication, leadership, and time management skills
  • Career advancement paths for those ready to grow
  • Comprehensive medical, dental, and vision coverage
  • Free, confidential access to the Employee Assistance Program (EAP), supporting the whole person through everyday stressors and major life moments.
  • 401(k) match to support your financial goals
  • Daily free popcorn and discounts on food and drinks (excluding alcoholic beverages)
  • Special savings on AMC gift cards
  • And of courseFREE movies at any AMC nationwide

Compensation

AMC provides a compensation range for open positions where required. Factors that may be used to determine actual compensation may include, but are not limited to, specific skill-set, relevant experience or geographic location. The compensation range for this position may be lower or higher in different markets based on business needs.

The compensation for this position is: [\$18.30 per hour]{data-value="ja-basepayminimum" denotation-char="#"} - [\$19.25 per hour]{data-value="ja-basepaymaximum" denotation-char="#"}

What Youll Be Doing

Daily/Weekly Responsibilities

  • Coordinate and coach theatre crew members through their daily responsibilities, ensuring strong performance and guest service.
  • Assist in floor operations and ensure proper crew placement based on business needs.
  • Oversee opening and closing procedures (excluding vault management) and provide access to vendors for deliveries and repairs during off-hours.
  • Assign registers, distribute banks, supply change as needed, and reconcile floor safes.
  • Accurately pull and count cash, coupons, and equivalents; enter results into the system and prepare deposits.
  • Maintain cash-handling accuracy and complete required forms.
  • Support inventory processes and assist in preparing crew schedules (final approval by management).
  • Troubleshoot system issues by opening support tickets and following up on resolution.
  • Resolve guest concerns and research AMC Stubs or refund-related issues.
  • Distribute and reconcile passes and assist in all other duties as directed by management.
  • Perform daily operational and administrative tasks to keep everything running on schedule.
  • Complete other duties as directed by management.

Leadership

  • Uphold AMCs Business Practice Standards and follow all established company policies and procedures.
  • Model AMCs Values by maintaining a professional, positive demeanor and leading with ownership and integrity.
  • Foster an inclusive environment to ensure everyone feels welcomed, valued, and respected.
  • Do the right thing by addressing concerns promptly and directly. If you see something, say somethingspeak up to support a safe, respectful, and accountable environment.
  • Observe team performance and provide input to management for coaching and development.
  • Uphold AMCs appearance standards, including Wardrobe 101, and reinforce a culture of respect and inclusion.
  • Supervise safe and clean protocols to ensure a secure, welcoming space for both guests and team members.
  • Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment.

What We Need From You

  • Must be at least 18 years old; other location-specific age requirements may apply.
  • Six months of supervisory or commensurate leadership experience.
  • The role requires evening, weekend, and occasional holiday availability. Our theatres are ope n year-round, so we value flexibility during busy times.
  • Be a reliable teammate by showing up on time.
  • Adherence to AMC Wardrobe 101 Standards, including black non-slip shoes, black pants, an AMC provided shirt (where applicable), and any items required by local regulations.
  • Willing to complete required training and certifications, provided by AMC.
  • Friendly, outgoing personalityif you love people, this is the job for you!
  • Strong guest service, communication, leadership, and teamwork skills.
  • Ability to work independently, meet deadlines, and demonstrate competency in all crew positions.
  • Ready to work in a fast-paced, fun environment.
  • A love for movies and a passion for creating a fantastic experience for every guest.

What We Also Value

One year experience in guest-focused business

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