Job Information
Carsome Senior Manager, Finance Operations in Mutiara Damansara, Malaysia
About You
The Senior Manager, Finance Operations is responsible for leading and optimizing end-to-end finance operations, with primary oversight of Trade Accounts Payable (AP) and Accounts Receivable (AR) processes. This role manages a large operations team of approximately 30 staff and plays a critical role in driving process standardization, system effectiveness, internal controls, and continuous improvement across the finance operations function.
The ideal candidate is a hands-on leader with strong operational discipline, system acumen, and a proven ability to scale finance processes in a high-volume, multi-entity environment.
Your Day-to-Day
Finance Operations Leadership
Lead and oversee end-to-end Trade AP and AR operations, ensuring timely, accurate, and compliant processing of invoices, payments, billings, collections, and reconciliations.
Manage and develop a finance operations team of approximately 30 staff, including team leads and supervisors, to ensure service quality, productivity, and performance consistency.
Process Governance & Internal Controls
Establish and enforce strong operational controls across AP and AR processes to ensure compliance with company policies, audit requirements, and regulatory standards.
Monitor key operational KPIs such as invoice turnaround time, payment accuracy, overdue receivables, dispute resolution cycle, and staff productivity.
Process Improvement & SOP Documentation
Drive continuous process improvement initiatives to enhance efficiency, scalability, and control, leveraging automation, system enhancements, and best practices.
Lead the documentation, standardization, and maintenance of end-to-end SOPs, process flows, RACI matrices, and control checklists for finance operations.
Identify process gaps, operational risks, and control weaknesses, and implement corrective actions.
Systems & Automation
Own and optimize finance operations systems and workflows, including AP/AR modules within ERP systems.
Partner with product and technology team and system vendors to implement enhancements, automation, and process digitization initiatives.
Act as the key business owner for AP/AR-related system changes, UAT, and post-implementation stabilization.
Stakeholder Management
Partner closely with internal stakeholders such as product and technology, sales, treasury, legal, and business units to ensure smooth end-to-end transaction flows.
Act as escalation point for complex operational issues, vendor disputes, customer billing issues, and system-related incidents.
Audit & Compliance Support
Support internal and external audits by ensuring process documentation, audit evidence, and timely issue resolution.
Ensure compliance with statutory, regulatory, and internal audit requirements related to finance operations.
People Development & Capability Building
Build a strong operational bench by coaching, mentoring, and developing team members.
Drive knowledge retention through cross-training, SOP adherence, and structured onboarding plans.
Foster a culture of accountability, continuous improvement, and operational excellence.
Your Know-How
Bachelor's degree in Accounting, Finance, or a related field; professional qualification (CPA, ACCA, or equivalent) is an advantage.
Minimum 8–10 years of experience in finance operations, shared services, or accounting functions, with significant exposure to Trade AP and AR.
Proven experience managing large teams (20+ staff) in a high-volume, transaction-driven environment.
Strong knowledge of AP/AR processes, internal controls, and finance operations best practices.
Hands-on experience with ERP systems (e.g. Oracle NetSuite, SAP, Oracle, or equivalent); exposure to automation tools is a plus.
Demonstrated track record in driving process improvement, SOP documentation, and operational transformation.
Strong leadership, communication, and stakeholder management skills.
Analytical mindset with the ability to balance operational detail and strategic improvement initiatives.