Job Information
RENK America Sr IT Business Analyst in Muskegon, Michigan
Sr IT Business Analyst
About the Organization RENK America is a leading supplier in the defense, marine and industry sector with superior mobility, propulsion and drive train solutions. Our tradition is centered on precision-engineered systems for maximum impact, efficiency and endurance. RENK's ambition is to support each and every one of its customers to exceed standards in harsh conditions and combat situations. RENK America employs over 500 employees at our US locations in Muskegon, Michigan, Cincinnati, Ohio, Camby, Indiana and Roseville, Michigan. RENK America is driven by this sense of pride and purpose in our country and our community.
Description
The Senior IT Business Analyst will play a pivotal role in providing exceptional customer support, solving complex trouble ticketing and service requests, adhering to change management processes, collaborating with cross-functional teams, creating comprehensive detailed documentation, conducting training sessions, and be a Subject Matter Expert (SME) in enterprise systems such as ERP, QMS, MES, WMS, and HRIS. With a focus on delivering high-quality solutions and ensuring a positive user experience.
Essential Functions
Solve ticketing and service requests individually, ensuring timely resolution and adherence to established service level agreements (SLAs). Assists other BAs in completing their tickets when applicable.
Follows and ensures change management processes, including assessing impacts, coordinating approvals, and facilitating smooth transitions.
Collaborate with cross-functional teams to gather requirements, analyze business processes, and identify opportunities for improvements.
Provide exceptional customer support.
Ensures comprehensive documentation of business requirements, system configurations, and process workflows.
Provides training sessions to end-users on new systems, features, and processes to ensure successful adoption and utilization.
Supports and upgrades enterprise systems such as ERP (Enterprise Resource Planning), QMS (Quality Management System), MES (Manufacturing Execution System), WMS (Warehouse Management System), and HRIS (Human Resources Information System).
Analyze and document business processes, workflows, and system interactions to identify areas for optimization and enhancement.
Facilitate communication and collaboration between business stakeholders and technical teams to ensure alignment of objectives and priorities.
Providing insights and recommendations based on data analysis, trends, and industry best practices to support informed decision-making.
Position Requirements
Bachelors Degree in Information Technology, Business Analytics, Business Information Systems or related field with 6+ years Business Analysis Principles & Methodologies or equivalent
Masters Degree in Information Technology, Business Analytics, Business Information Systems or related field with 4+ years Business Analysis Principles & Methodologies or equivalent
Proficient in Microsoft Office (Word, Excel, Outlook)
Strong analytical and problem-solving skills with attention to detail
Good communication and interpersonal skills
Ability to work collaboratively with cross-functional teams
Full-Time/Part-Time Full-Time
Exempt/Non-Exempt Exempt
EOE Statement RENK America is proud to be an Affirmative Action/Equal Opportunity Employer. RENK America is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. RENK America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
This position is currently accepting applications.