Job Information
Boehringer Ingelheim Specialist, Learning Management System (LOS Admin Support) in Muntinlupa, Philippines
The Position
Are you looking for a role that will deepen your technical expertise in Learning Management Systems (LMS) while allowing you to drive process innovation?
Join our team as an LMS - LOS Admin Specialist , where you will manage day‑to‑day system operations, ensure high-quality and accurate learning data, support global end users, and collaborate with cross-functional stakeholders. In this role, you will contribute to continuous improvement initiatives and support compliance with global standards and applicable policies.
Duties & Responsibilities
Monitor and manage service requests through the MyServices ticketing tool, ensuring timely responses and resolution.
Maintain the Learning Management System (LOS): create training courses, assign or remove training profiles, manage learning content, run LOS reports, and maintain accurate records.
Provide high-level support by troubleshooting LOS-related issues, conducting analysis, and delivering accurate resolutions.
Collaborate with subject matter experts (SMEs) and business stakeholders to set up and maintain learning activities.
Deliver proactive communication and updates to customers and stakeholders.
Generate scheduled and ad hoc reports to support compliance and business requirements.
Adhere to Service Level Agreements (SLAs) to ensure timely processing and closure of service requests.
Maintain and update process documentation and manuals for LOS administration.
Assist in planning, testing, and implementing process enhancements or configuration changes in LOS.
Ensure adherence to compliance standards, including requirements for regulated environments such as GxP.
Support onboarding and upskilling initiatives related to LMS tools and processes for internal teams.
About our Future Employee
You should have at least 1-2 years experience in LMS administration (preferably using platforms such as SuccessFactors, Cornerstone, or similar systems).
Additionally, we are looking for:
Experience working in a business service center or shared services environment supporting global clients.
Familiarity with GxP or other regulated environments is a strong advantage.
Strong understanding of standardized processes, workflows, and learning operations best practices.
Excellent communication and interpersonal skills; must be proactive and collaborative.
Proficiency in Microsoft Office tools, particularly Excel, Word, and PowerPoint.
Experience in reporting, data analysis, and presenting data clearly to stakeholders.
High attention to detail with strong organizational skills and the ability to manage multiple tasks in a fast‑paced environment.
Click here (https://www.boehringer-ingelheim.com/careers/boehringer-ingelheim-business-services-philippines-inc-careers) to know what it looks like working at Boehringer Ingelheim Business Services Philippines Inc.
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.