Job Information
onsemi Associate Customer Service Representative in Muntinlupa, Philippines
Job Summary:
· Proactive Tactical Service Support
o Quoting (Price, MPQ, MOQ, Lead Time, stock availability, no bids)
o Order Entry & maintenance (Reschedule & cancellation)
o Delivery improvement, shipment follow up and shipment tracking.
o Daily interface with customers (Phone, fax, email, Customer WEB)
o Part # cross references maintenance
o Manage customer requirement to meet Global OTD target.
o Device activity requests (status change)
o RMR processing
o Maintain customer profiles.
· Proactive Customer Relationship Management
o First point of contact for sales & customers
o Primary supply chain interface to sales & customers
o Customer business issues
o Customer visits, meetings, conference calls
o Relationship development
· Customer Advocacy/Problem Resolution
o Initiate customer escalations.
o Understanding of Customer business processes
o Initiate communication of supply chain disruptions and coordinate effective resolutions.
o Proactive review customer forecasts
onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.
More details about our company benefits can be found here:
https://www.onsemi.com/careers/career-benefits
We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.