Job Information
IHG Learning and Quality Manager | voco Mumbai Powai Hotel & Convention Centre and Holiday Inn Express Mumbai Powai in Mumbai, India
Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
Ensure effective training programs are in place for the following:
New Employee Orientation
Train the Trainer
Customer Service Training
Technical job specific training (through certification of departmental standards and procedures)
Supervisory Skills Training
Management Development
Fire, Life and Safety Training
Selling Skills
Employee retraining
Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved
Maintains all hotel training records
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
Attend departmental training session and critique performance
Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
Prepare and monitor training programs for:
Management Trainees
Work Experience
Hotel School Trainees, etc
Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
Produce monthly training reports for your Manager and the General Manager including:
Internal Training Programs conducted:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
External training programs attended:
Who attended
Number of people attended
Duration of training
Who trained
Cost of delivery (including labor costs)
Anticipated return on investment and/or training goal
Liaise with other IHG Training Managers to share experiences and resources
Liaise with educational institutions conducting hospitality and training courses
Maintain current information and records of suppliers of training resources and materials
Delivers briefings of all internal program to executive management and department heads
Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
Regularly communicates with staff and maintains good relations
Works with Superior in the preparation and management of the Department’s budget.
Ensure that processes needed for the Quality Management System (QMS) are established, implemented and maintained.
Report to top management on the performance of the QMS and any need for improvement.
Ensure the promotion of awareness of customer requirements throughout the organization.
Liaise with the external assessment body on all matters relate d to the external accreditation process.
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At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.